Salesforce Engineering Manager

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.

You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that’s work worth doing.

**Salesforce Development Team Manager**

**Why We Have This Role**

We are seeking an experienced and highly motivated Salesforce Engineering Manager to lead our growing team of Salesforce developers and admins.

In this role, you will be responsible for the technical direction, development, and delivery of our Salesforce platform, ensuring it aligns with business goals and scales with our growth.

You will foster a collaborative and innovative environment, mentor team members, and drive best practices in Salesforce development.

**How You’ll Find Success**

+ Lead with Impact: You’ll maximize the potential of your team by fostering their growth and development, helping them reach their full potential.
+ Drive Strategy: You'll collaborate with multiple departments to understand business processes and objectives, then own strategic initiatives that drive our company forward.
+ Be a Trusted Partner: You’ll work with teams across the organization, providing expert guidance on Salesforce best practices and recommendations.
+ Champion User Experience: You'll prioritize a seamless user experience and high user adoption by implementing effective change management.
+ Measure What Matters: You'll define and track key performance metrics to ensure system performance and team efficiency.
+ Stay Ahead of the Curve: You'll remain current on technology trends and continuously look for opportunities to learn and grow.

**How You’ll Grow**

+ Deepen Your Business Acumen: You’ll broaden your understanding of company-wide goals and objectives by collaborating with business stakeholders and cross-functional teams.
+ Become a Strategist: You'll establish system roadmaps and strategic initiatives, defining the scope and vision for the team based on business needs and team capacity.
+ Expand Your Leadership: As part of a rapidly growing global team, you’ll take on increasing managerial responsibilities, developing your leadership skills through mentorship and project leadership.
+ Advance Your Skills: You'll continuously expand your technical proficiency in relevant business applications and systems, tracking your progress and creating action plans for professional growth.

**Things You’ll Do**

+ Lead and manage a high-performing team of Salesforce developers, providing technical guidance and mentorship.
+ Define and enforce Salesforce development best practices, coding standards, and architectural guidelines.
+ Oversee the design, development, and deployment of Salesforce solutions, including Apex, Visualforce, Lightning Web Components, and integrations.
+ Ensure seamless integration of Salesforce with other enterprise systems such as ERP, billing, and contract management to support end-to-end sales operations.
+ Collaborate with product managers, business analysts, and other stakeholders and revenue operations to translate complex business requirements for Quote-to-Cash (QTC) and Go-To-Market (GTM) into scalable technical solutions.
+ Manage project timelines, resources, and deliverables to ensure successful project completion.
+ Conduct code reviews, provide constructive feedback, and ensure code quality and maintainability.
+ Stay up-to-date with the latest Salesforce releases, features, and industry trends.
+ Champion continuous improvement initiatives within the team and development processes, with a strong emphasis on identifying and addressing the root causes of issues to ensure sustainable solutions.
+ Work with business leadership to establish a Salesforce roadmap that supports our strategy and initiatives.
+ Participate in the hiring and onboarding of new team members.

**What We’re Looking For on Your Resume**

+ Bachelor's degree in Computer Science, Engineering, or a related field.
+ Date 7+ years of experience in Salesforce development, with at least Date 3+ years in a leadership or management role.
+ Deep, demonstrable expertise in CPQ and its integration with CRM.
+ In-depth knowledge of Sales Cloud and Service capabilities and best practices.
+ Salesforce certifications: Salesforce Application Architect, Salesforce Certified System Architect, Salesforce Certified Platform Developer II, Salesforce CPQ Specialist.
+ Strong proficiency in Apex, Visualforce, Lightning Web Components, and Salesforce API integrations.
+ In-depth knowledge of Salesforce declarative configurations (workflows, process builder, flows, custom objects, etc.).
+ Experience with Salesforce DX, CI/CD pipelines, and version control systems (Git).
+ Experience implementing usage-based and consumption-based pricing models within Salesforce CPQ or other quote-to-cash platforms.
+ Salesforce certifications (e.g., Salesforce Certified Platform Developer II, Application Architect, System Architect) are highly preferred.
+ Strong leadership skills with demonstrated success in building and scaling high-performing cross-functional teams.
+ Demonstrated experience in driving significant improvements to development processes, system architecture, and operational excellence.
+ Excellent communication, interpersonal, and leadership skills.
+ Ability to work effectively in a fast-paced, dynamic environment.

**What You Should Know About This Team**

+ Company-Wide Impact: The work you do will have a high-visibility, corporate-wide impact.

Our system ownership spans multiple departments, and your contributions will be critical to the entire company.
+ Continuous Learning: The scope of our system knowledge is vast, and we encourage team members to continuously expand their skills.

You’ll have endless opportunities for growth.
+ Collaborative Culture: We believe in working together to achieve our goals.

You’ll work cross-functionally with departments like Sales Operations, Finance, and Customer Success to ensure we have top-notch systems and deliver exceptional support.

**Our Team’s Favorite Perks and Benefits**

+ Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
+ Global Wellness Reimbursement program to support employee wellness.
+ Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
+ Savings Fund program for automatic monthly contributions and employer match.

**The Qualtrics Hybrid Work Model** : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) , Equal Opportunity Employment (https://www.eeoc.gov/poster) , Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

Qualtrics is committed to the inclusion of all qualified individuals.

As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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