SalesForce Systems Analyst II

Job description

Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development.

For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball.

For more information on Park Place visit
Who We Are:
Ever wonder who brings the entertainment to your flights?

Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! 

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry.

And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.
If you want to learn more about us visit us at And for a full listing of open job opportunities go to  
The Position:

A Business Systems Analyst (BSA) is responsible for providing development and support services for Salesforce CRM Applications to improve operational efficiency and streamline business processes.

A BSA will analyze the business requirements, work with development team to create the functional specifications that meet those requirements, serve as a subject matter expert to design, configure, customize, and implement the solutions in the Salesforce platform.

A BSA will provide technical assistance to the IT staff to troubleshoot technical problems and help resolve them.


MAJOR RESPONSIBILITTIES:

• Business Applications- Support/Enhancements 
• Actively provide on-going support for enhancing and sustaining Business Applications.
• Proactively and identify causes for timely corrective actions.
• Provide permanent solutions to prevent recurrence of production issues.
• Publish Knowledge Base Articles including (FAQs, Troubleshooting Guide, etc) for external users and internal team members.
• Translate business requirements into applications design, leveraging best practices and minimizing the need for custom development
• Responsible to complete necessary items related to system design, configuration, customizations, integration, and support
• Build test scripts, enhancements, system releases, and support migration to production deployment.


• Manage multiple competing priorities through effective communication.


• Other duties as required to support and meet the needs of Panasonic Avionics Corporation.

60
• Process Improvements /System Implementation/System Integrations
• Work with business stakeholders to understand their business processes and translate business requirements into systems solutions
• Analyze current business processes and make recommendations for improvements 
• Eliciting comprehensive business requirements and use cases and recommending appropriate solutions.


• Conduct gap analysis between application and stated customer requirements and collaborate with Architects and Developers to estimate project impact
• Deliver functional specifications to include configurations, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping 
• Collaborate with developers to develop extensions/customizations to verify the solutions meet the business requirements
• Create test plans and test scripts to ensure functionality is fully tested and documented.


• Develop testing strategies and perform testing to ensure the solutions and deliverables meet the project objectives and business requirements with high quality.


• Work closely with business during User Acceptance Testing (UAT).


• Work with business stakeholders demonstrate the changes to the system to ensure all relevant business needs are addressed.


• Support the necessary integration needs between Salesforce and other Business Applications
• Design and validate business logic in data conversions/data migrations and incorporate data quality checks, data profiling validations during the source extraction prior to the data landing into the staging layer
• Provide extended support in technical design and unit testing of the technical Components
• Ability to lead initiatives and act as project lead on the deliverables by coordinating with all technical team members to ensure functionality is delivered on agreed solution.


• Create and present reports to executive team members and shareholders to support recommendations.
• Seek to align technology, specifically software applications, to meet corporate strategies.
• Manage upgrades and rollouts for projects
• Conduct training and develop training materials and provide training in one-on-one or classroom environment for internal team and external users
• Conduct Knowledge transfer sessions and provide KT documentation
• Evaluate vendor products and services and make recommendation
• Provide status report to project stakeholders  The salary or hourly wage range of $81,000 – $136,000 is just one component of Panasonic’s total package.

The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location.

In addition, this role may be eligible for discretionary bonuses and incentives.

The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

What We’re Looking For:

KNOWLEDGE/SKILL REQUIREMENTS
• Expertise in Microsoft applications preferred, including Microsoft Windows, Project, Excel, Word, and Visio.
• Ability to prioritize work with minimal supervision.
• Familiar in project management methodology including Waterfall methodology, Agile methodology and Scrum methodology.
• Excellent organizational, interpersonal, and written/oral communication skills.
• Strong knowledge in preparing full life cycle development documents
• Learning agility and curiosity to proactively learn new technologies and apply these capabilities to solve different business problems.
• Ability to multitask on multiple projects and work with different teams.
• Ability to be nimble, efficient, quick, and comfortable working in a fast-paced environment.
• Ability to understand challenges or underlying concerns, share ideas, and develops effective responses or elevates issues to higher management.
• Able to work with users daily to ensure project requests are accurate and timely.
• Have a wide-ranging experience, use professional concepts, and company objectives to resolve complex issues in creative and effective ways.
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Determine methods and procedures on new assignments and may provide guidance to other.
• Functional Knowledge / Technical Skills
• Business Systems Analyst (BSA) requires having extensive hands-on experience and proficient knowledge in Salesforce modules like
• Sales cloud
• CPQ
• Billing
• Pardot/Marketing cloud
• Experience/Commerce cloud
• Technical packages/tools: Data Loader, Apex (Nice to have), SQL, SOQL, Visualforce, Lightning Components
EDUCATION/EXPERIENCE REQUIREMENTS • Bachelors or Master's Degree in Computer Science, MIS or related field.
• 5+ years of Business systems analyst experience
• Hands-on experience in Salesforce implementations plus user support and problem solving across modules 
Our Principles: 
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 
What We Offer:
• At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do.

We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.


• Paid time off: Exempt Salaried employees receive flexible paid time off.

This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees.

Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days.

Accrual rate increases with tenure.

All employees receive 11 company paid holidays per year.

We also close our offices at the corporate level in the between Christmas and New Year.

For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.


• Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI).

Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.

Dental PPO and DMO options & Vision insurance through EyeMed or VSP.


• 401K with 50% match on up to 8% contribution, full vested from day 1.
• Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.
• Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.


All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19.

Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law.

At those locations where requirements apply, exemptions will be considered based on applicable law.

Required Skill Profession

Computer Occupations