Salesforce/CRM Platform Administrator

Job description

Salesforce/CRM Platform Administrator

Job Description

Peerless Pump Company, a leading USA pump manufacturer is seeking a Salesforce/CRM Platform Administrator that will take the lead in helping us improve our Salesforce platform by interfacing with our users and teams to gather feedback and design solutions to support our growing business.

The ideal candidate will be comfortable implementing scalable solutions for a variety of business tasks while considering best practices.

We are looking for a candidate that enjoys helping support users through training, troubleshooting, and documentation as well as creating new innovative solutions for our business challenges.

The candidate for this role should have a good understanding of the Salesforce platform as well as the ability to learn and understand our current platform configuration.

Likewise, they should be comfortable working with team members at all levels of the organization to understand business requirements and the ideal candidate should have experience with change management, data governance as well as general Salesforce project management.

This position reports to the Director of Engineering and Business Solutions and offers a hybrid work schedule, with three days at our Indianapolis, Indiana facility and two days working remotely from home.

**Why Peerless?**

Peerless: having no equal; matchless, unrivaled.

At Peerless, our team of experts come together with a common passion for manufacturing sustainable pumps that provide peace of mind.

Our pumps create more reliable food supplies, clean and safe water, and keep life and property safe around the globe.

For nearly a century, the Peerless brand has helped keep people safe where they live, work, and play.

We are Pioneers.

We are united.

We are Peerless! Join our united team!

**What is the job about?**

**Platform Management & Maintenance**

+ Maintain the stability, security, and performance of Salesforce and associated environments, including sandbox setup, release updates, and health checks.

**Configuration & Optimization**

+ Implement and refine system configurations such as flows, fields, page layouts, custom settings, dashboards, reports, and apps to enhance functionality and user experience.

**User & License Administration**

+ Oversee all aspects of user setup, permissions, profiles, roles and license management.

**Training & Adoption**

+ Design and deliver training to empower users, improve adoption, and support ongoing learning with clear documentation and guides.

**Solution Design & Integration**

+ Collaborate with stakeholders to identify requirements and translate them into scalable solutions, integrating third party tools where needed.

**Business Process Consultancy**

+ Act as a trusted advisor to internal teams, contributing to business process development and offering strategic input on application enhancements.

**Roadmap & Communication**

+ Shape the platform roadmap, set priorities, and communicate platform changes effectively across the organization.

**Support & Continuous Improvement**

+ Resolve user issues, identify areas for improvement, and contribute to a culture of collaboration, quality and innovation.

**What do you need to apply?**

+ A bachelor’s or postgraduate technical degree is desired.
+ A minimum of 2+ years of hands-on Salesforce Administration experience with Manufacturing and Sales Cloud.
+ Completed the Salesforce Administrator Certficiation; additional Salesforce certifications are desired.
+ Familiarity with Sales Cloud, Service Cloud, Data Cloud and Experience Cloud are a plus.
+ Competent in applying expertise & technology, analyzing, learning & researching, delivering results & meeting customer expectations and adapting and responding to change.
+ Experience implementing Sales configuration changes, including (but not limited to), assignment rules, fields, page layouts, record types, dynamic layouts, automation, reports and dashboards.
+ Task and deadline focused with a strong work ethic and take a proactive approach towards platform enhancement and designing best-practice solutions.
+ Ability to create technical documentation as well as train end users and partners.
+ Experience in change management and data governance.
+ Ability to work well with others and collaborate effectively in a multi-disciplinary team environment.

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.

**What’s in it for you?**

What are your goals?

Here at Peerless it’s our mission to enable you develop and fulfil your aspirations, both career and personal.

You’ll find that your fresh ideas will be welcomed and make a difference in how we conduct our business.

In addition, your day-to-day benefits as regular, full-time employees include: 

+ 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days.

Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
+ Competitive medical, dental, and vision plans; 401(k)-match program.
+ Annual bonuses, parental support, engaging team buildings.

  
+ Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

**Do you want to learn more?** **  **

If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.

 

We look forward to hearing from you.



If you would like to dig deeper into the Peerless universe, pleasevisit us (https://www.peerlesspump.com/) and check out why our employees are Peerless (https://www.peerlesspump.com/wp-content/uploads/2021/02/I-AM-Peerless-We-Are-Peerless.mp4) .

_Peerless Pumps and Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type.

Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

All qualified applicants are encouraged to apply.

Learn more about your rights as an_ _applicant_ _and pay transparency.

Accommodations are available for applicants with disabilities._

**We look forward to meeting you!**

Information at a Glance

**Job details**

Workplace: Hybrid (office and home-working)

Job Location: Indianapolis, Indiana, United States

Contract Type: Full-Time

Employment Type: Regular

Required Skill Profession

Other General