SATCOM Field Operations Manager, KGS Operations

Job description

Description
Amazon's Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband network connectivity to unserved and underserved communities around the world.

The Sr. Technical Program Manager role in Kuiper Government Solutions (KGS) Operations will be at the forefront of defining requirements and establishing partnerships with field service providers that will support KGS end user broadband deployments and integrations worldwide.

This role will be the Single-Threaded Owner (STO) for large, complex, and strategic field service partnerships to support satellite terminal installations.

The role will own business requirements, partner selection and operations per country, align teams, and track progress for multiple interconnected workstreams.

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Key job responsibilities
This Technical Program & Partner Management role is a highly visible position across Kuiper organizations.

You will participate in developing the field service provider selection and operations strategy and vision, and develop per-country partnership roadmaps to execute on that global field service vision.

This role is inherently cross-functional; you will work closely with sales, operations, supply chain, program management, procurement, and executive teams to launch field service partnership, develop and grow in-country installation support models, and enhance the Kuiper customer field service experience.

We are looking for a highly analytical, resourceful, customer-focused, team-oriented individual who also has the ability to work independently under significant time constraints to meet deadlines.

You will need a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

This includes owning the end-to-end management and implementation of communication between KGS field service providers and internal teams for partner-facing systems.

Key Responsibilities:
• Drive field service provider partnership readiness spanning different groups of partner types with varying needs, while maintaining a robust view of risks and opportunities for launching field service in new countries for KGS.
• Develop competitive partner selection capability assessment and selection plans with internal and external stakeholders.
• Evaluate and recommend commercial field service providers that improve the terminal installation and field support of end customers.
• Communicate partnership progress across various workstreams to senior/executive leadership.
• Identify partner needs, define business requirements, and launch new features which improve our overall customer experience and value proposition.
• Manage new field service partnerships end-to-end while ensuring our high standards are maintained.

Security Clearance :
This position requires that the candidate selected be a US Citizen and candidates must be able to obtain and maintain a US Government security clearance of TS/SCI.

A day in the life
Here at Amazon, we embrace our differences.

We are committed to furthering our culture of inclusion.

Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and host annual and ongoing learning experiences.

Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.

About the team
Our team is dedicated to supporting new members.

We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started.

We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.

Basic Qualifications
- 5+ years of technical product or program management experience
- 5+ years of working directly with engineering teams experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General