SBHC Coordinator Fairfield County & Shoreline

Job description

**Job Description Summary:**

**Job Description:**

The School-Based Health Coordinator is responsible for providing consistent, expedient and quality customer service to both internal staff members, external patients, and community partners in support of our school based health center program.

The Coordinator will actively complete tasks to enhance the customer experience and build relationships in the region(s) they support.

The Coordinator will assist the Regional Manager with maintaining and establishing School-Based locations.

This position will be responsible for the operational stability of the region including, but not limited to, supporting Medical, Behavioral Health and Dental clinical staff, School-Based clinical accreditation support, patient enrollment, scheduling and engaging in outreach initiatives, patient follow-up, ordering and maintaining inventory, and insurance verification.

**ROLE AND RESPONSIBILITIES**

+ Completes centralized tasks as defined by Regional Program Manager
+ Own the task from beginning to end
+ Ensure accuracy while maintaining timeliness of completion
+ Manage log of all activities to track timelines and progress
+ Data entry, record keeping, and reporting
+ Establish and maintain a community resource directory

PROVIDE CLINCIAL SUPPORT

+ Monitor SBHC voicemail line on a daily basis, includes email group
+ Visit schools to pick up enrollment forms/flyers or drop off supplies as needed
+ Schedule appointments for clinical staff (medical/behavioral health/dental)
+ Facilitate telehealth appointments via TytoCare or Zoom platforms, if applicable
+ Greet patients, parents, school faculty and staff
+ Escort patients to room; accurately obtains chief complaint/reason for visit and documents appropriately in electronic medical record
+ Supporting the provision of clinical care.

Ensures adequate level of clinical supplies and materials through on-going monitoring of clinical inventory and timely re-stocking.
+ Supports communication among clinical team members by accurately taking phone messages and relaying them in a timely manner.
+ Maintains universal precautions within the clinical setting at all times.
+ Serves as member of the safety team.
+ Coordinate equipment transports with CHC Facilities Department
+ Schedule equipment maintenance in time for expiration dates

ENROLLMENT

+ Ensure enrollment process is working efficiently following the Enrollment Process Playbook
+ SBHC Dashboard is updated and maintained throughout school year
+ Identify uninsured and underinsured patients and refer to Access to Care to obtain health insurance coverage
+ Monitor communication systems (phone, email, database systems) in a timely manner
+ Distribute enrollment flyers to school contacts and ensure the flyers are distributed to students/parents

OUTREACH

+ Engaging with school staff for outreach opportunities during or after school hours, to include possible weekends and school vacations
+ To include but not limited to scheduling events, attending the events, ordering supplies/flyers, and tracking engagement at the events
+ Maintain inventory of outreach totes
+ Update marketing materials
+ Keep SBHC1.com/CHC1.com updated with new information
+ Provide schools marketing materials and find or update areas in the school to promote services
+ Assist with texting campaigns to patients and families
+ Monthly outreach initiatives.

Populate Outreach calendar to track events throughout the department, using outreach event template

CLINICAL ACCREDDIDATION (Licensure)

+ Work with the Manager of Clinical Accreditation to complete CTDHP license applications for new and renewing locations within region(s); track license expiration dates in Licensure spreadsheet
+ Obtain yearly Fire Marshal certificates for new and renewing locations within region; track expiration dates using Licensure spreadsheet
+ Responsible for licensing in all disciplines
+ ‘Order licensure supplies, including but limited to signage and medical supplies.

Ensure supplies have made it to the designated site(s)

OTHER

+ Meets with Regional Managers and coordinator staff regularly to discuss operational issues, problem solve, and team build
+ Schedule appointments over summer for back to school physicals at designated SBHC locations
+ Manage creation and distribution of regular reporting and support ad-hoc requests
+ Manage requests for follow-up/issues from regional sites and work to resolution
+ Insure accuracy of billing information and minimize losses within the region
+ Assist teams with scanning and documentation as required
+ Maintain student population data to insure accuracy and reliability
+ Participate in process improvement initiatives
+ Assist in onboarding and orientation of new staff
+ May perform other duties and responsibilities as necessary

**QUALIFICATIONS**

Required Skills and Education

+ Associates Degree required, Bachelor’s Degree preferred
+ 2 years’ experience in a healthcare setting
+ Experience in an operational support role preferred
+ MS Office proficiency in Outlook, Word and Excel
+ Attention to detail to ensure accuracy at all levels of the job
+ Sound organization skills
+ Experience with community engagement
+ Ability to work collaboratively on a team
+ Strong customer service experience
+ Excellent verbal and written communication skills
+ Proven ability to Multi Task
+ Problem Solving and critical thinking skills
+ Demonstrate leadership skills
+ Valid driver’s license & good driving record
+ Must have reliable transportation

Physical Requirements/Work Environment

+ Minimal physical effort
+ Must be able to operate computer and telephone continuously
+ Regular regional travel
+ Must have reliable vehicle and current license
+ Potential exposure to blood borne pathogens and/or bio-hazardous material

Preferred Skills

+ Bilingual
+ CPR Certified
+ Experience with marketing and outreach

Experience with electronic health records

Work Schedule

+ Non-Exempt, Full-time (40 hours a week, 8 hours a day)
+ Flexible hours, must be able to work nights and weekends as needed
+ Regional travel required

**Organization Information:**

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers.

The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states.

As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts.

As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe.

Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

**Location:**

Frank Scott Bunnell High School
**City:**

Stratford
**State:**

Connecticut

**Time Type:**

Full time
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Required Skill Profession

Other General