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Urgent! Scheduling Coordinator Job Opening In Palatine – Now Hiring CareDiem Home Care

Scheduling Coordinator



Job description

CareDiem Home Care -

Description

¨      Home Care Agency Scheduling Coordinator assumes responsibility for the staffing and scheduling efforts of the Agency.

¨      Home Care Agency Scheduling Coordinator recruits and interviews personnel and establishes procedures for measuring quality care and organizational performance.

Reporting Relationship

¨      Reports to Operations Manager

Responsibilities/Activities

¨      Ensure the Agency complies with all relevant federal, state and local laws.

¨      Be familiar with, and maintain Agency rules, policies and procedures.

¨      Familiarize all employees, including those on contract, with Agency rules, policies and procedures.

¨      Determine staffing needs for the agency.

¨      Schedules shifts in a timely, efficient, cost-effective manner utilizing the proper skill level of caregivers and confirms weekly schedules.

¨      Minimize non-billed overtime.

¨      Follow-up with caregivers to ensure that their skills are suitable for the needs of the client.

¨      Works with Client Care Coordinators to ensure that caregivers and their skills meet the needs of the clients.

¨      Utilize our web-based care management system to monitor caregivers for on-time arrival, manage clock-in/clock-out system, monitor care logs and update client and caregiver records.

¨      Answer incoming phone calls in a friendly, professional and knowledgeable manner.

¨      Responsible for intake calls and conversion of calls to an “active” status.

Enter the information into the software system and work with the team to communicate and prepare for the client assessment.

¨      Assist with maintaining schedule, approving time slips of staff and entering corrections/changes into computer system.

¨      Assists in training staff during on-boarding.

¨      Maintain a continuous in-service training program and competent supervision to improve employee efficiency and client care.

¨      Recruit, select, hire and provide initial orientation to all new employees.

¨      Conduct initial application program for new employees.

¨      Develop, maintain and implement a staffing database for caregivers.

¨      Ensure that recruitment efforts are aligned with staffing needs.

¨      Performs administrative duties within the office to ensure that relevant documents are updated and available for use.

¨      Complete, maintain and submit reports and records to Governing Body on a regular and as-needed basis.

¨      Maintain regular attendance at the office to execute job responsibilities.

¨      Alternates on-call with office staff in the agency.

¨      Perform other duties as requested by Governing Body.

¨      Designate, in writing, a qualified employee to act in their absence.

Required Knowledge

¨      Knowledge of written and verbal communication techniques.

¨      Knowledge of effective teamwork techniques.

¨      Knowledge of negotiating techniques.

¨      Knowledge of interpersonal sensitivity techniques.

¨      Knowledge of analytical reasoning techniques.

¨      Knowledge of problem-solving techniques.

¨      Knowledge of decision-making techniques.

¨      Knowledge of time management techniques.

¨      Knowledge of stress management techniques.

¨      Knowledge of prioritizing techniques.

Required Skills/Abilities

¨      Must demonstrate knowledge of senior care industry.

¨      Wellsky software experience is a plus.

¨      Ability to demonstrate effective interpersonal relations.

¨      Proficient in Microsoft Word and Excel.

¨      Must present a professional appearance and demeanor.

¨      Must have availability to work evenings and weekends, as required.

¨      Ability to effectively communicate orally and in writing.

¨      Ability to direct work groups toward a common goal.

¨      Ability to plan and organize work.

¨      Ability to resolve conflict.

¨      Ability to identify problems and determine effective solutions.

¨      Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.

¨      Ability to provide advice and consultation to others.

Qualifications/Experience

¨      Home Care scheduling experience required.

¨      High school diploma required.

¨      Current driver’s license.

¨      Proper Vehicle Insurance Coverage.


Required Skill Profession

Information And Record Clerks



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    Unlock Your Scheduling Coordinator Potential: Insight & Career Growth Guide


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    CareDiem Home Care interview tips for Scheduling Coordinator

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