Second Shift Patient Access Representative

Job description

Description
- Opening is in Emergency Department Registration area at a hospital in Detroit
- 2nd shift 3:00pm-11:30pm Monday - Friday and every other weekend.

They also rotate holidays
- They will need to be flexible for training and open to training on 1st, 2nd or 3rd shift.


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JOB SUMMARY
- Performing scheduling, registration, patient pre-admission and admission, reception and discharge functions
- Must obtain complete and accurate patient demographic information
- Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
- Completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
- Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services.


- Assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service
- Performs hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.
- May also assist with scheduling and coordinating post discharge care for patients.
Skills
Customer service, Data entry, medical insurance, Patient access, Medical terminology, Health care, Call center, Medical, Patient registration, Patient scheduling, Insurance
Top Skills Details
Customer service,Data entry,medical insurance
Additional Skills & Qualifications
▪ Minimum typing skills of 35 wpm
▪ Demonstrated working knowledge of PC/CRT/printer
▪ Knowledge of function and relationships within a hospital environment preferred
▪ Customer service skills and experience
▪ Ability to work in a fast paced environment
▪ Ability to receive and express detailed information through oral and written communications
▪ Understanding of Third Party Payor requirements preferred
▪ Understanding of Compliance standards preferred
▪ Must be able to perform essential job duties in at least two Patient Access service areas including ED.
▪ Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
▪ Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
▪ Must be able to appropriately interpret physician orders, medical terminology and insurance cards
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Detroit,MI.
Application Deadline
This position is anticipated to close on Oct 27, 2025.
h4>About TEKsystems:
We're partners in transformation.

We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership.

TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services.

We accelerate business transformation for our customers.

Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required Skill Profession

Other General