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Security Service Technician 2 Job Opening In Cary – Now Hiring Convergint

Security Service Technician 2

    United States Jobs Expertini Expertini › United States › Jobs › Cary › Electrical And Electronic Equipment Mechanics, Installers, And Repairers › Security Service Technician 2

Job description

Job Details

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture.

In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.


For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are


You have a passion for providing world-class service to customers, colleagues and communities.

You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are


With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider.

We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

  • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

  • Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

  • Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
  • Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

  • Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

  • Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.

  • May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.

    May install, configure, and support a variety of network systems and equipment for assigned projects.

  • Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.

    Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

  • Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
  • Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.

  • Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

  • Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.

  • Performs other duties and responsibilities as requested or required.

    • What You’ll Need

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.

  • Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.

  • Solid programming skills and proven ability to troubleshoot problems and look for solutions.

  • Must be a self-starter and work well with direct supervision.

  • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).

  • A valid driver’s license with a clean driving record.

  • Ability to travel locally to jobsites on a regular basis.

    Minimal overnight travel may be required.

    • Company Benefits


    Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.

    We offer a variety of programs and exceptional benefits:

  • 10 Company Holidays and Paid Time Off starting at 13 days annually

  • Fun & Laughter Day Off

  • Medical, Dental & Vision Plan

  • Life insurance & Disability Plan

  • Wellness Program

  • 401K Matching Plan

  • Colleague Assistance Program

  • Tuition reimbursement

  • Competitive salary and compensation plan

  • Vehicle reimbursement plan or company vehicle

  • Corporate Social Responsibility Day

  • Cell phone reimbursement (if applicable)

  • Paid parental leave

    • Requirements:


    Education: High School/GED or equivalent experience


    Minimum Experience: 3-5 years servicing, integrating, and programming access control systems


    Preferred Experience: (but not required): 

  • Relevant field service

  • CCTV experience: Milestone / Genetec

  • Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2

  • Intrusion experience: DMP / Bosch

    • Convergint is an Equal Opportunity Employer.


    Visit our Convergint to learn more about the company and the exciting opportunities available.

    Required Skill Profession

    Electrical And Electronic Equipment Mechanics, Installers, And Repairers


    • Job Details

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    Unlock Your Security Service Potential: Insight & Career Growth Guide


    Real-time Security Service Jobs Trends (Graphical Representation)

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    Are You Looking for Security Service Technician 2 Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Convergint adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Security Service Technician 2 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Cary. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Security Service Technician 2?

    Key qualifications for Security Service Technician 2 typically include Electrical And Electronic Equipment Mechanics, Installers, And Repairers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Security Service Technician 2 Job Success

    Convergint interview tips for Security Service Technician 2

    Here are some tips to help you prepare for and ace your Security Service Technician 2 job interview:

    Before the Interview:

    Research: Learn about the Convergint's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Security Service Technician 2 interview at Convergint, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Convergint's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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