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Senior Amazon Connect Telephony Developer - PERM FTE Job Opening In Des Moines – Now Hiring Robert Half Technology

Senior Amazon Connect Telephony Developer PERM FTE

    United States Jobs Expertini Expertini › United States › Jobs › Des Moines › Other General › Senior Amazon Connect Telephony Developer Perm Fte

Job description

Description
🚀 Senior Amazon Connect Telephony Developer

Location: 100% REMOTE

Type: Full-Time | No Sponsorship | Senior Level

Salary Range: Competitive – Typically between $125,000 – $155,000, depending on where you live.

PLUS automatic 13% BONUS plus 20% PROFIT SHARING!

TECHNICAL KEYS: Own Telephony end to End.

You need to have Both AMAZON CONNECT, Salesforce experience: Service Cloud, Voice, and Omnichannel ________________________________________

🔥 Why You Should Apply

Are you ready to architect the future of cloud-based contact centers?

This is your chance to own and evolve a cutting-edge Amazon Connect + Salesforce Service Cloud Voice.

Be a technical leader as a Developer in a high-impact role, driving innovation in customer experience, voice analytics, and cloud-native integrations.

Join a collaborative, agile team where your ideas shape the roadmap, and your work directly improves how thousands of users connect and communicate.

APPLY!

For immediate consideration, call or message Carrie Danger, SVP Permanent Placement, direct email address found on LinkedIn.

________________________________________

🛠️ What You’ll Need in this Senior Amazon Connect Telephony Developer

• 5–10+ years in telephony/contact center engineering.

• Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms.

**MUST HAVE both Salesforce Service Cloud & Amazon Connect

• 3+ years hands-on with Amazon Connect.

• 2+ years with Salesforce Service Cloud Voice.

• MUST HAVE = AWS services: Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch.

• Telephony fundamentals (SIP, RTP, QoS).

• Experience with REST APIs, event-driven architectures, and security best practices.

• Experience with Agentforce or Salesforce Professional.

• CI/CD and Infrastructure as Code (CloudFormation, CDK, Terraform).

• Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant).

• AWS certifications (Solutions Architect, Developer, DevOps).

• Exposure to other CCaaS platforms (Genesys, Five9, Twilio).

• Real-time analytics tools (Athena, QuickSight, Snowflake).

• SSO/Identity management (Okta, Azure AD).

What You’ll Do:

• Architect and optimize Amazon Connect & Salesforce Service Cloud Voice platforms.

**MUST HAVE both Salesforce Service Cloud & Amazon

• Build and maintain contact flows, Lex bots, call routing, and analytics using AWS services.

• MUST HAVE: Develop Lambda functions (Node.js/Python) to enhance voice capabilities & integrations.

• Deliver dashboards & reporting tools for contact center performance metrics.

• Partner with network/security teams to ensure QoS and secure IAM configurations.

****APPLY TODAY for this full-time opportunity with benefits & a base salary of up to $155K plus bonus + perks.

For immediate and confidential consideration, contact Carrie Danger, SVP Permanent Placement - QUICK APPLY to this posting.



• Phone: Office 515-259-6087 or Cell 515-991-0863

• • Email: Provided on LinkedIn profile
Requirements
🛠️ What You’ll Need:

• 5–10+ years in telephony/contact center engineering.

• 3+ years hands-on with Amazon Connect.

• 2+ years with Salesforce Service Cloud Voice.

• MUST HAVE = AWS services: Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch.

• Telephony fundamentals (SIP, RTP, QoS).

• Experience with REST APIs, event-driven architectures, and security best practices.

• Experience with Agentforce or Salesforce Professional.

• CI/CD and Infrastructure as Code (CloudFormation, CDK, Terraform).

• Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant).

• AWS certifications (Solutions Architect, Developer, DevOps).

• Exposure to other CCaaS platforms (Genesys, Five9, Twilio).

• Real-time analytics tools (Athena, QuickSight, Snowflake).

• SSO/Identity management (Okta, Azure AD).
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.

Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half.

An Equal Opportunity Employer.

M/F/Disability/Veterans.

By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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