Senior Application Developer Enrollment and CRM Services

Job description

As a member of the Enterprise Application Services team, the Application Developer for Enrollment and CRM Services plays a central role in the overall strategy, planning, implementation, coordination, and maintenance of technical solutions meant to support the institution’s enrollment and relationship management-based business operations.

They participate in the systems design process and frequently assume responsibility for project maintenance, major modifications, or the development of systems.

The Sr. Application Developer ensures seamless integration, data integrity, and user support across systems that directly impact student enrollment, retention, engagement, and financial aid operations.

They gather requirements, provide technical analysis, and improve processes and the reliability, flexibility, and resilience of systems and platforms.

This role requires collaboration on projects and related activities with others in IT Services and the Hobart & William Smith Colleges’ community members.

This position reports to the Director of Enterprise Application Services team in IT Services.



Essential Responsibilities:

· Configure, maintain, and enhance the Admissions, Recruiting, Financial Aid and CRM Systems to support retention workflows, early alerts, communication campaigns, financial aid awards and reporting.

· Develop and maintain data integrations between Student CRM, Financial Aid System, and PeopleSoft, including batch jobs, file parsers, APIs.

· Create and manage queries and reports to support operational needs and strategic decision-making.

· Propose, conceptualize, design, implement, and develop solutions for difficult and complex processes.

· Determine requirements from functional processes to support project and application solutions.

· Collaborate with business unit and IT Services staff to generate process-level documentation.

· Perform testing, debugging, change control, security practices, and documentation for projects.

· Troubleshoot and resolve complex technical problems.

· Maintain active relationships with vendors to address performance issues and stay abreast of platform developments.

· Write technical and support documentation and handbooks that depict application design, usage, and implementation.

· Collaborate with team members on code reviews, project planning, and brainstorming sessions.

· Collaborate with cross-functional teams, including designers, product managers, and developers, to define and implement innovative solutions.

· Contribute to the overall success of database management by participating in the development of SQL tables, queries, functions, procedures, packages, and triggers.

Other Responsibilities

· Participates in cross-functional projects at a departmental level.

· Represents Colleges and the department as a principal contact for community members, vendors, contractors, and the public.

· Performs other duties as required or assigned.

· Strengthen digital literacy skills through education and the application of digital technologies to effectively engage in information gathering, utilization, and data management while promoting a security culture.

· Must complete all required federal, state, institutional, and department training.

· Engages in a planned professional development program and maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.

· Demonstrate an awareness of and sensitivity to unique social, cultural, and economic circumstances.

· Demonstrate knowledge of the Colleges’ educational philosophy and mission.

· Performs other related duties as required.



Other Information:

This is a full-time, 12-month, benefits-eligible position.

This position description is not all-inclusive, as other tasks or responsibilities may be assigned.

Work hours are 8:30 a.m. to 5:00 p.m. during the academic year, with a possible shortened workweek during the scheduled summer hours period.

Hybrid and remote workers will be considered for this job.

Salary range is $95,000 - $115,000.



Qualifications:

· A Bachelor’s degree and five years of programming experience or an equivalent combination of education and experience is required.

o A Bachelor’s degree in a computer-related field is preferred.

· 3+ years experience in a Higher Education setting preferred.

· 3+ years supporting enrollment-based technical solutions preferred.

· Must have at least two years of experience working in an iterative software development methodology.

TECHNICAL SKILLS:

· Experience with enrollment, CRM (preferably Slate), and financial aid systems

· Proficiency in SQL, data integration tools, and system documentation.

· Experience with implementing and supporting a CRM in higher education and familiarity with federal financial aid processes.

· Proficiency in Java, JavaScript, Python, or similar languages.

Familiarity with HTML, XML, and web technologies.

Ability to write and maintain scripts for automation and integration.

· Building and maintaining integrations with third-party systems (e.g., SIS, APIs)

· Strong understanding of data integrity, data management, and manipulation

· Understanding of cloud security best practices

SOFT & ANALYTICAL SKILLS:

· Demonstrated ability to operate independently without close supervision and work collaboratively with team members and vendors.

· Commitment to student-centered service and continuous improvement.

· Excellent customer service skills.

· Strong written and verbal communication skills to interact with technical and non-technical stakeholders

· Strong analytical mindset to debug, optimize, and innovate across systems

· Understanding institutional goals and aligning technical solutions accordingly

· Demonstrated time management, organization skills, and close attention to detail.

· The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.



About HWS



A liberal arts and sciences institution, Hobart and William Smith is known for consistent success in preparing students for meaningful lives and fulfilling careers through an outcomes-based focus on their futures.

Our nationally ranked faculty are accessible teachers and scholars known for the impact of their research and distinguished by the depth of their mentorship.

World challenges are studied in the classroom where critical thinking, problem-solving, and communication skills are honed.

In the field, knowledge turns into discovery.

In office hours, plans are carefully crafted to tie interests and talents to an academic path that motivates beyond graduation.





Our location in the heart of the Finger Lakes allows faculty, staff and students to live and work collaboratively on the banks of a resource-rich lake.

Student-athletes play for 30 varsity teams boasting 24 national titles, including the 2023 and 2024 NCAA DIII Men’s Ice Hockey Championships.

With three graduate programs, students can build on their undergraduate degree with a Master of Arts in Higher Education Leadership, Master of Arts in Teaching, or a Master of Science in Management.

Together, the experiences and mentorship at HWS prepare students to lead lives of consequence.



The Colleges are an equal employment opportunity employer and prohibit discrimination and harassment in their programs and activities against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, age, sexual orientation, physical or mental disability, citizenship, genetic information or predisposing genetic characteristics, marital status, familial status, domestic violence victim status, caregiver status, military status, including past, current, or prospective service in the uniformed services, social class, or any other category or characteristic protected by applicable law.

Required Skill Profession

Other General