Senior Application Engineer, Billing & I2C

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.

We deliver innovative solutions to hundreds of thousands of businesses (https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work (https://www.twilio.com/en-us/blog/open-work) , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.

Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Application Engineer, I2C and Revenue

.About the job

This position is needed to join our Enterprise Application Development and Operations team.

This role will focus on the design, configuration, development, and testing of Oracle Fusion Cloud applications—specifically within the Invoice-to-Cash (I2C) and Revenue areas—to support key functions across Finance, Billing, Accounts Receivable (AR), Collections, Revenue Recognition and Accounting.

The ideal candidate is a self-starter with a strong analytical mindset, exceptional communication skills, and a proven ability to manage multiple priorities in a fast-paced environment.

You will partner closely with cross-functional teams including Global Accounting and Billing to drive automation, scalability, and innovation across Twilio’s I2C landscape.

Responsibilities

In this role, you’ll:


+ Lead and contribute to the design, configuration, development, and testing of Oracle Fusion Cloud solutions focused on AR, Collections, Cash Application, and Revenue processes.

+ Conduct business workshops to gather and analyze requirements and translate them into effective Oracle Fusion Cloud solutions.

+ Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Oracle Transactional Business Intelligence (OTBI), Oracle Business Intelligence Publisher (BIP), Zuora object queries and data queries etc

+ Create system prototypes and demos to validate solutions with stakeholders before development begins.

+ Collaborate with Finance, Billing, and Revenue teams to ensure accurate implementation of business processes.

+ Integrate Oracle Fusion Cloud with multiple upstream usage systems and downstream accounting platforms like Zuora Billing, Highradius, Monkey, Salesforce, etc

+ Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications.

Includes identifying unspoken or conflicting requirements and challenging the norm.

+ Perform checks and monitoring the critical processes in production instances and proactively identify the issues and fix them

+ Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc

+ Mentor junior consultants and provide technical leadership and best practices guidance.

+ Work under tight deadlines, managing overlapping projects and priorities with efficiency and professionalism.

+ Act as a subject matter expert for Twilio’s end-to-end I2C ecosystem.


Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table!

*Required:


+ Strong hands-on experience in Oracle Fusion Cloud modules related to AR, Collections, Cash Application, and Revenue Management.

+ Demonstrated ability to lead the end-to-end implementation lifecycle—from requirements gathering through to testing and deployment.

+ Solid understanding of I2C and revenue workflows, including integrations with usage-based billing systems and accounting/reporting tools.

+ Experience working closely with finance and accounting stakeholders in global organizations.

+ Excellent interpersonal, verbal, and written communication skills.

+ Strong time management and organizational skills; able to manage multiple initiatives in parallel.

+ Previous experience mentoring or supervising junior team members.

+ Hands-on Oracle dashboards and report development is required.

+ Solid understanding of the Oracle platform, objects, and Oracle APIs.

+ Solid understanding of Customer aging, AR to GL reconciliation and month end processes

+ Should have a good knowledge of change management, Agile methodologies.


Desired:


+ Oracle Financials Cloud: Receivables 2023 Certified Implementation Professional Certification


Location


+ This role will be remote and based out of India (Karnataka, Delhi, Maharastra, Tamil Nadu & Telangana)


Travel

We prioritize connection and opportunities to build relationships with our customers and each other.

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.



What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big.

Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That's why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) .

Additionally, we empower employees to build positive change in their communities (https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

(https://www.twilio.com/company/jobs#open-positions)

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Required Skill Profession

Other General