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Urgent! Senior Applications/system Analyst - ECO Job Opening In Austin – Now Hiring TISTA Science and Technology

Senior Applications/system Analyst ECO



Job description

Overview

Are you a Senior Applications/Systems Analyst who would like to have a positive impact for millions of people?

If so, we may have an opportunity for you!
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities


+ Candidates for this position should have operational experience working in a Command Center activity, actively communicating with teammates and mission partners to identify, analyze, correlate, and assist to resolve performance issues that negatively impact IT enterprise systems, applications, infrastructure, and services.



+ In support of this function, candidates should have in-depth knowledge of and expertise in using enterprise monitoring tools [in use by the Department of Veterans Affairs]--these include ServiceNow, SolarWinds, Dynatrace, ScienceLogic, Splunk ITSI and others.



+ Leverage monitoring tools such as SolarWinds, Dynatrace, Splunk, and ScienceLogic to pinpoint the root cause of service disruptions, ensuring minimal impact on business operations.



+ Analyze system logs, performance metrics, and other relevant data sources to uncover patterns and trends that may contribute to service disruptions.



+ Create detailed alert analysis, documenting priority analysis, impact analysis, trend analysis, and recommendations to restore service quickly.



+ Partner with service owners, system administrators, and other teams to facilitate effective communication and cooperation in resolving issues.



+ Participate in all Major Incident Management calls and provide expert analysis to isolate issues and bring the appropriate support team to the call to repair Major Incidents expeditiously.



+ Escalate as per documented criticality matrix definitions and processes.




Qualifications


+ Must have exceptional written and verbal communications skills.



+ Must have extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment.



+ Must have familiarity with at least two of the following monitoring tools: SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic.



+ Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently.



+ Experience participating in Major Incidents.



+ Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management.



Education:

+ Bachelor’s degree in computer science, engineering math or related discipline and 5+ years’ work experience.



+ Eight (8) years of additional relevant experience may be substituted for education (13 years total).





Clearance:

+ The ability to pass a Tier 4/HIGH Background Investigation.





Location:

+ Department of Veteran's Affairs (100% On-site)

+ Thursday - Monday (2:30 PM - 11:00 PM CST Time)


+ Austin Information Technology Center (AITC)

1615 Woodward Street,

Austin, TX 78741


Required Skill Profession

Other General



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