Senior Billing Operations Analyst

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.

We deliver innovative solutions to hundreds of thousands of businesses (https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work (https://www.twilio.com/en-us/blog/open-work) , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.

Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Billing Operations Analyst.

About the job

This position is needed to support the order management and billing function.

In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing.





We are a fast growing company and are focused on building systems that scale.

We are looking for a team player who is excited about building streamlined processes and energized by cross functional partnership

Responsibilities

In this role, you’ll:


+ Support an international team of order management and billing specialists to ensure timely and accurate order processing and invoice generation

+ Respond to and provide resolutions for internal and external escalations and customer inquiries

+ Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts

+ Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy

+ Participate in new process implementations, operational improvements, system enhancements, and training new team members, contributing from a subject matter expertise perspective.




Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table!

Required:


+ 5+ years experience in a billing operations role

+ Experience with Zuora, and Salesforce

+ Excellent communication skills for internal and external stakeholders

+ Proficiency in Excel

+ Strong attention to detail

+ Ability to prioritize and multitask throughout high volume order processing

+ Ability to identify, analyze, and resolve issues independently

+ Collaborative working style and experience working cross-functionally Ability to participate in flexible timezone meetings periodically


Desired:


+ Experience working in the SaaS/technology industry

+ Experience working with an international team

+ Knowledge of and experience with SOX controls




Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.



Travel

We prioritize connection and opportunities to build relationships with our customers and each other.

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.



What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.




Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

The information below is provided for candidates hired in those locations only.



The estimated pay ranges for this role are as follows:


+ Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $71,000 - $88,000.

+ Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $75,200 - $94,000.

+ Based in the San Francisco Bay area, California: $83,500 - $104,400.

+ This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.

All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.


The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.



Application deadline information

Applications for this role are intended to be accepted until October 30th, but may change based on business needs.





Twilio thinks big.

Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That's why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) .

Additionally, we empower employees to build positive change in their communities (https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

(https://www.twilio.com/company/jobs#open-positions)

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Required Skill Profession

Other General