Senior CRM & Integration Developer

Job description

Georgetown University comprises two unique campuses in the nation’s capital.

With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.



Requirements



Job Overview

The Senior CRM & Integration Developer plays a critical role in the design, implementation, and management of complex enterprise systems across the university.

This position combines expertise in CRM (Salesforce) and system integrations to deliver secure, scalable, and maintainable solutions in support of Georgetown University's academic and administrative operations.

Additional duties include, but are not limited to:
+ Leading the analysis, design, development, and documentation of university-wide information system requirements for platforms such as Georgetown 360 (Salesforce CRM).
+ Providing technical support for the design, implementation, and maintenance of CRM solutions and integrations between both University and external systems.
+ Designing and developing scalable MuleSoft integrations using Anypoint Platform components (Design Center, Anypoint Studio, API Manager) to connect Salesforce and other enterprise systems (e.g., Workday, Banner).
+ Managing vendor maintenance, quality control processes, change control, and application lifecycle oversight.
+ Participating in all phases of the project lifecycle to support secure and reliable enterprise IT services.
+ Scripting and software development using Python and Java
+ Administering and maintaining databases such as Oracle, SQL Server, and integrating them with enterprise applications.
+ Contributing to policy development, infrastructure planning, and IT security architecture in collaboration with University Information Services



Requirements and Qualifications
+ Bachelor’s or Master’s degree in Computer Science or a related field.
+ 6–8 years of hands-on experience in enterprise systems design, CRM development, and application integration—preferably in higher education.
+ Strong expertise in Salesforce CRM, MuleSoft
+ Scripting and automation (Python, Java, JavaScript, shell scripting)
+ Database design and querying (Oracle, SQL Server)
+ Source control systems
+ Web and middleware technologies (Apache, RESTful APIs, SOAP APIs, enterprise app servers)
+ Experience with enterprise identity solutions
+ Preferred certifications:
+ Python (PCAP or PCPP)
+ Oracle or SQL certifications
+ Demonstrated accuracy and attention to detail
+ Demonstrated oral and written communication skills
+ Ability to build and use effective working relationships within own department and across line, functional and geographic reporting lines



Work Mode Designation

This position has been designated as Remote.

Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.

Such review may necessitate a change to a position’s mode of work designation.

Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.




Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$66,783.00 - $126,720.23

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.






Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password.

Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.




Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified.

Documents are not kept on file for future positions.


Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here (http://ideaa.georgetown.edu/ada) for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.


Need some assistance with the application process?

Please call 202-687-2500.

For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website (https://georgetownworks.georgetown.edu/) .


EEO Statement:

GU is an Equal Opportunity Employer (https://policymanual.hr.georgetown.edu/200-hiring-and-employment/201-equal-employment-opportunity-affirmative-action/) .

All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law (https://georgetown.box.com/s/jkc3kxwrf56e1n2km0jh1vj09fvanw70) .


Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.

You can learn more about benefits and eligibility on the Department of Human Resources website (https://benefits.georgetown.edu/staff/enrolling/) .

Required Skill Profession

Other General