Senior Data Science Manager Marketing & Customer Analytics

Job description

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in delivering the best experience for our customers.

We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Senior Data Science Manager within PNC's Marketing & Customer Analytics organization, you will be based in Pittsburgh or Philadelphia, PA, Cleveland, OH, Charlotte, NC, Tysons Corner, VA, Houston or Dallas, TX or Wilmington, DE.

This position is primarily located in a PNC location.

Responsibilities require time in the office or in the field on a regular basis.

Role Overview:

We are seeking a highly skilled and experienced Senior Data Science Manager to help grow our Marketing Data Enablement team.

This critical leadership role will be responsible for the design, development, and maintenance of our core data platforms, pipelines, and infrastructure that power our marketing analytics, campaign management, and personalization initiatives.

The ideal candidate will possess a deep understanding of data architecture, a strong track record of building and managing high-performing teams, and a passion for leveraging data to drive business value in the fast-paced and highly regulated banking industry.

Key Responsibilities:

• Leadership & Management:

o Lead, mentor, and grow a team of marketing data engineers, fostering a culture of innovation, collaboration, and continuous improvement.
o Set team goals and objectives, conduct performance reviews, and manage career development plans for team members.
o Allocate resources effectively to ensure projects are delivered on time and within budget.

• Strategic & Technical Direction:

o Develop and execute the marketing data engineering strategy and roadmap in alignment with the bank's growth objectives.
o Design, build, and maintain scalable, reliable, and secure data pipelines and data warehouses (e.g., in a cloud environment like AWS, Azure).
o Evaluate and select new technologies and tools to enhance our data infrastructure and capabilities.
o Establish and enforce best practices for data modeling, ETL/ELT processes, data quality, and metadata management.

• Collaboration & Stakeholder Management:

o Partner closely with data scientists, business intelligence analysts, and product managers to understand their data needs and provide them with the necessary data solutions.
o Communicate complex technical concepts and project updates to both technical and non-technical stakeholders, including senior leadership.
o Work with our cybersecurity and compliance teams to ensure all data engineering practices adhere to banking regulations

• Operational Excellence:

o Oversee the day-to-day operations of the data platform, including monitoring, troubleshooting, and incident response.
o Implement and maintain robust data governance frameworks to ensure data integrity, security, and privacy.
o Drive automation and efficiency in data engineering processes.

• Preferred Skills & Experience:

o Minimum of 7-10 years of experience in data engineering, with at least 3-5 years in a leadership or management role and at least 2-3 years’ experience with data used for marketing use cases.

Direct experience with Adobe Technology Stack, i.e., AEP, CJA, AJO etc.

is a significant plus.
o Demonstrated experience in the banking, financial services, or a similarly highly regulated industry.
o Proven experience building and leading a team of data engineers from strategy to execution.

• Technical Skills:

o Deep expertise in data warehousing, data modeling, and data lake architectures.
o Proficiency in modern data processing frameworks and tools (e.g., Spark, Kafka).
o Extensive experience with cloud-based data platforms (AWS, Azure) and related services (e.g., S3, Redshift, Glue, Big Query, Dataflow).
o Expertise in SQL and at least one programming language (Python, Java, or Scala).
o Solid understanding of ETL/ELT methodologies and orchestration tools (e.g., Airflow, dbt).
o Exceptional leadership and people management skills with a focus on mentorship and team development.
o Excellent communication, presentation, and interpersonal skills.
o Strong problem-solving and analytical abilities with a results-oriented mindset.
o Ability to thrive in a fast-paced, complex, and collaborative environment.
o A collaborative and innovative work environment.
o The chance to make a significant impact on our bank's data-driven future.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

**Job Description**

+ Oversees end-to-end analytical projects that leverage vast amounts of structured and unstructured data to extract actionable business insights.
+ Provides leadership, direction and methodology for Data Scientists to create appropriate models and data-driven solutions for the business.
+ Recruits, trains, and develops best-in-class Data Scientists.
+ Works with executive leadership to identify data science project opportunities and assists in planning activities including budget and scope determination.
+ Oversees relationship with Data Architects, Data Analysts, Data Engineers and Visualization Experts to develop data-driven solutions for the business.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers.

As a manager of talent in PNC, you will be expected to:

+ **Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking.
+ **Live the Values** - Role models our values with transparency and courage.
+ **Enable Change** - Takes action to drive change and innovation that will transform our business.
+ **Achieve Results** - Takes personal ownership to deliver results.

Empowers and trusts others in decision making.
+ **Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customers.

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**
Analytical Thinking, Competitive Advantages, Data Analytics, Data Mining, Data Science, Machine Learning

**Competencies**
Data Mining, Disruptive Innovation, Information Capture, Machine Learning, Modeling: Data, Process, Events, Objects, Prototyping, Query and Database Access Tools

**Work Experience**
Roles at this level typically require a university / college degree.

Higher level education such as a Masters degree, PhD, or certifications is desirable.

Industry experience is typically 8+ years.

At least 5 years of prior management experience is typically required.

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**
Masters

**Certifications**
No Required Certification(s)

**Licenses**
No Required License(s)

**Pay Transparency**

Base Salary: $80,000.00 – $172,500.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

This role is incentive eligible with the payment based upon company, business and/or individual performance.

**Application Window**

Generally, this opening is expected to be posted for two business days from 09/22/2025, although it may be longer with business discretion.

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com .

Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.

Emails not related to accommodation requests will not receive responses.

Applicants may also call 877-968-7762 and say Workday for accommodation assistance.

All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.

We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Required Skill Profession

Other General