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Senior Databricks/AWS Support Data Engineer Job Opening In – Now Hiring Publicis Groupe


Job description

**Overview**

As a **Senior Databricks/AWS Support (L2) Data Engineer** at Publicis Sapient, you will be a key player in maintaining the reliability, efficiency, and scalability of mission-critical systems that power customer-facing applications.

This role is essential in bridging technical problem-solving with strong communication and cross-functional coordination across global teams.

You will work closely with clients in their time zone, so strong communication and stakeholder engagement are essential.

**Your Impact**

+ Serve as the primary point of contact for escalated L1 issues, providing second-level support for production environments and user requests.
+ Troubleshoot complex, undocumented issues and drive resolution within agreed SLAs.
+ Maintain up-to-date SOPs and runbooks; contribute to incident post-mortems and root cause analysis reports.
+ Collaborate closely with L1 and L3 teams, business stakeholders, and offshore groups on issue resolution and service delivery.
+ Support automation opportunities, improve operational reporting, and enhance knowledge management assets.
+ Work on Proofs of Concept (PoCs) and proactively build L3-level technical skills.
+ Ensure timely shift handovers and participate in ITIL-based processes like incident, change, and problem management.
+ Manage effective client communication, ensuring expectations are clearly set and met throughout incident resolution.

**Qualifications**

**Your Skills and Experience**

+ 3–6 years of experience in production support or application support roles.
+ Experience with Databricks for data pipeline development and big data processing.
+ Proficiency in NoSQL databases such as DynamoDB, including data modeling, query patterns, and performance optimization.
+ Strong exposure to AWS services such as EC2, S3, Lambda, CloudWatch and VPC.
+ Solid understanding of ITIL processes, including Incident, Problem, and Knowledge Management.
+ Familiarity with ServiceNOW ITSM tool.
+ Strong analytical and architectural thinking, with the ability to interpret functional and technical dependencies.
+ Flexibility to work across multiple shifts and handle competing priorities under pressure.

**Set Yourself Apart With**

+ Background working on e-commerce or high-availability applications.
+ Understanding of cloud infrastructure and how applications are deployed in cloud environments.
+ Experience with accessibility tools and browser debugging.
+ Ability to interpret application logs and comprehend developer-provided solutions.
+ Exposure to cloud-native architecture and automated support processes.

**Additional information**

**This position is full time and open for contractor modality in Latam.**

**Contract duration is 1 year with high possibility of extension.**

Required Skill Profession

Other General


  • Job Details

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