Senior Demo Builder Solutions Architect, Amazon Connect

Job description

Description
This position is part of the AWS Specialist and Partner Organization (ASP).

Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed.

Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners.

Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Do you enjoy helping customers visualize solving their most critical business challenges using innovative solutions?

Are you a passionate storyteller intrigued by the challenges of diverse businesses and industries - especially when it comes to delivering a superior customer experience?

If so, come build with us at AWS!

As a Demo Builder Solutions Architect within the Specialist Solutions team, you will join a dynamic team environment to develop easy-to-use, standardized, and reliable demo artifacts and enablement for a global sales organization.

In this hands-on role, you will become an expert on AWS Applied AI Applications and develop compelling demonstrations that help AWS customers envision transforming their business.

You will continuously sharpen your expertise in demo best practices, and use your domain knowledge to help enable AWS and partner teams deliver best-in-class demos.

You will collaborate closely with our product, product marketing, and go-to-market teams to ensure demos reflect AWS' rapid pace of innovation and maintain visibility across the business.

By synthesizing customer feedback from direct engagements, you will inform both the demo pipeline and AWS product roadmap.

You will also evangelize AWS Applied AI solutions and industry trends in the business optimization/customer experience space using through public speaking/analyst events and customer engagements like workshops, user group meetings, online videos, and conferences.

Supporting these efforts, you will create and share best practices and technical content (e.g. demos, code samples, reference architectures).

If you enjoy exploring the art of the possible, while challenging the limits of the impossible, come help us build the future.

Key job responsibilities
- Design and implement innovative code-based solutions for complex Amazon Connect use cases, leveraging and showcasing Applied AI
- Create and publish high-quality technical artifacts including demos, sample code, and starter projects that inspire customers to build with Amazon Connect
- Define coding standards and establish team norms for build projects
- Own the technical bar for specialist artifacts and standards for Amazon Connect demos
- Lead cross-functional collaboration to develop RFx solutions and scalable enablement collateral that empowers our global sales and partner organizations.
- Understand customer goals and challenges and translate them into compelling solution demonstrations.
- Become an expert on AWS Applied AI solutions, and design and prototype end-to-end solutions using technologies that span multiple contact center subdomains (e.g. omnichannel engagement, agent experience, analytics, workforce optimization).
- Create mechanisms to streamline engagement processes between key stakeholders (e.g. sales and services team), and use data from insights and trends to prioritize pipeline of demands.
- You will be required to travel to meet customers when needed (less than 10%).

A day in the life
- Contribute as a key liaison in the Solutions Architect organization between our services, GTM, and product marketing teams.
- Develop stories and scalable demos/solutions that align product vision with critical customer outcomes and highlight AWS Application’s differentiated technical capabilities.
- Partner closely with enablement teams to ensure demo enablement resources are easily accessible by all customer-facing teams, and promote adoption/awareness of demo artifacts.
- Leverage deep technical and domain expertise to support high priority customer engagements.

About the team
Our team is dedicated to supporting new members.

We have a globally diverse team with a broad mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Diverse Experiences

AWS values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection.

Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.

Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- 10+ years of experience working as a solutions architect in global sales teams or equivalent experience.
- Experience with enterprise customer experience cloud technologies (e.g. CRM, service automation, data and analytics, knowledge management).
- Experience with scripting (e.g. python, java, c#, .NET, Node.js).
- Ability to influence customer and internal business decision makers as a thought leader and subject matter expert, through storytelling.
Preferred Qualifications
- Full stack development experience, including React, Typescript, and modern web frameworks
- Experience working hands-on with generative AI (e.g. coding assistants, productivity assistants, agentic workflows)
- Experience with CI/CD tools and unit testing frameworks
- Proven ability to relate technical solutions to business outcomes through storytelling Experience selling to Fortune 1000 and/or Global 2000 organizations.
- Proven ability to influence customer and internal stakeholders at the executive level
- Experience building demos for analysts and tier 1 marketing events

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

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