Role Summary
We’re seeking a Senior Desktop and IT Support Technician to work on site as part of a team to maintain IT assets for a large organization on Fort Leavenworth.
This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.
Responsibilities
Provide planning and prioritization.Attend planning meetings for events requiring IT and A/V support.Maintain desktop IT software, hardware, peripherals and infrastructure for large military and civilian organization on Government networkOperate, support, and maintain phone and video teleconference equipmentMonitor systems to ensure compliance with Army policies and proceduresAssist users in troubleshooting various hardware and software issues.Prepare weekly and monthly planning and status reportsRequired ExperienceThree (3) years of IT infrastructure operation and maintenanceThree (3) years of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshootingPreferred ExperienceExperience operating and support video teleconferencing equipmentExperience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).
Education / CertificaitonsREQUIRED: Information Assurance Technical Level II per DoD 8570.01-M.
The applicable Computing Environment (CE) or Operating System (OS) is required (Windows 7/10 or higher)Security+ CertificationPreferred: Bachelor’s Degree in technical or IT discipline (or equivalent experience)Other QualificationsMust be US CitizenPossess clear and precise oral and written communication skillsAbility to work independently and as part of a teamAble to meet requirements to work on a military installation, including having a valid state driver's license and automobile insuranceBe self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframesDemonstrate high standards of quality and accuracyBe in attendance and punctual as scheduledBe completely functional in MS Word, Excel, and PowerPointCandidate must be able to travel as required
Perks & Benefits
We offer competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.
About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector.
We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large.
Our high-quality data management and analysis software enables our clients to achieve clear, well-defined results that change the world.