Senior Desktop Support Engineer / IT Support Specialist

Job Details:

Respond to user requests for technical assistance via phone, email, or in person.

Diagnose and resolve hardware, software, and network issues.

Install, configure, and maintain laptop computers and perform troubleshooting in case of issues.

Manage user accounts, permissions, and access rights in appropriate systems.

Support and maintain Windows operating systems and mobile devices.

Monitor and maintain IT assets like laptops, mobile phones and software licenses.

Document technical issues and solutions for future reference.

Assist in IT projects such as system upgrades, migrations, and deployments.

Ensure compliance with IT policies and security standards.

Provide training and guidance to users on IT tools and best practices.

Collaborate with cybersecurity teams to ensure endpoint protection and data security.

Ability to interact with VIP users and support them so that their requirements are met.





Total Experience: 8-10 Years



Relevant Experience: 8-10 years



Mandatory skills

Domain-> IT Service Management-> End Point (Desktops, Laptop, Printers, Mobile Devices) Administration , Good Communication, Email etiquette



Desired skills

Proven experience in IT support or helpdesk roles with 5+ years of experience.

Strong knowledge of Windows and common office software (e.g., Microsoft 365).

Familiarity with networking concepts (TCP/IP, DNS, DHCP).

Basic understanding of cybersecurity principles.

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team

Domain (Industry)

Desktop Support





Mode of Interview- Telephonic/Face to Face/Video Interview: Telephonic /Video Interview



WFO / WFH / Hybrid: Hybrid



Shift Details (Time): Normal office hours except for some weekend work on need basis