- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Senior Desktop Support Lead & Helpdesk Manager.
Urgent! Senior Desktop Support Lead & Helpdesk Manager Job Opening In Dover – Now Hiring Universal Technical Resource Services, Inc.
Universal Technical Resource Services, Inc.
(UTRS) is currently seeking a Senior Desktop Support Lead & Helpdesk Manager to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members.
As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors.
We are looking for someone that will support our mission to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget.
This position will be overseeing and guiding our desktop support team.
The ideal candidate will bring deep technical expertise, strong leadership capabilities, and a proactive approach to service delivery.
This role requires hands-on experience with SCCM, Active Directory, software packaging and deployment, and STIG compliance—particularly for SQL Servers.
The candidate should also have a proven track record of managing helpdesk operations and mentoring technical staff.
This position is located at Picatinny Arsenal, NJ.
What will you be doing?
This position will be a key member of the Desktop Support team.
Duties include:
+ Leading and managing the daily operations of the Helpdesk team, ensuring timely and effective resolution of user issues.
+ Serving as the escalation point for complex technical issues and provide hands-on support when needed.
+ Overseeing SCCM operations including software packaging, deployment, patching, and advertisement.
+ Ensuring compliance with DoD STIGs, with a focus on SQL Server hardening and documentation.
+ Managing and maintaining Active Directory objects, group policies, and user account lifecycle.
+ Developing and maintaining standard operating procedures (SOPs), knowledge base articles, and training materials.
+ Monitoring helpdesk metrics and KPIs to drive continuous improvement.
+ Coordinating with other IT teams to support infrastructure upgrades, migrations, and security initiatives.
+ Mentoring junior technicians and foster a culture of accountability and technical excellence.
What skills will the ideal candidate have to be successful?
This position will require the following skillsets and experience:
Required Qualifications:
+ 10+ years of experience in IT support, with at least 3+ years in a leadership or supervisory role.
+ Active Secret Security Clearance
+ CompTIA Security+ (must be current and valid)
+ Strong hands-on experience with:
+ Microsoft SCCM (packaging, deployment, reporting)
+ Active Directory (user/group management, GPOs)
+ STIG implementation, especially for SQL Server
+ Experience with software deployment tools and scripting (e.g., PowerShell).
+ Familiarity with ITIL or similar service management frameworks.
+ Excellent communication, organizational, and problem-solving skills.
Preferred Qualifications and Experience:
+ Certifications such as:
+ Network+, or A+
+ HDI Support Center Team Lead or ITIL Foundation
+ Microsoft Certified: Modern Desktop Administrator Associate
+ Experience with Army ticketing systems (e.g., AESMP, AESD).
+ Familiarity with virtualization platforms (e.g., VMware, Hyper-V).
+ Experience supporting DoD or federal environments.
Read about our benefits here: Our Benefits - UTRS | Thinking Forward
UTRS is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
UTRS is a drug-free workplace with pre-employment drug testing and background verifications.
For more information or to apply now, go to the website below:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/ofccp/regs/compliance/sec503/Self_ID_Forms/VoluntarySelf-ID_CC-305_ENG_JRF_QA_508c.pdf
https://www.dol.gov/agencies/ofccp/vevraa/self-id-form
Department
NJ
Employment Type
Full-Time
Compensation
$120,000 - $165,000
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Senior Desktop Potential: Insight & Career Growth Guide
Real-time Senior Desktop Jobs Trends in Dover, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Desktop in Dover, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 186811 jobs in United States and 559 jobs in Dover. This comprehensive analysis highlights market share and opportunities for professionals in Senior Desktop roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Universal Technical Resource Services, Inc. is currently hiring and seeking a Senior Desktop Support Lead & Helpdesk Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Desktop Support Lead & Helpdesk Manager Jobs Dover.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Universal Technical Resource Services, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Desktop Support Lead & Helpdesk Manager Jobs United States varies, but the pay scale is rated "Standard" in Dover. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Desktop Support Lead & Helpdesk Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Senior Desktop Support Lead & Helpdesk Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Desktop Support Lead & Helpdesk Manager interview at Universal Technical Resource Services, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Universal Technical Resource Services, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Senior Desktop Support Lead & Helpdesk Manager is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!