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Senior Developer - CX- Oracle Service Cloud Job Opening In Virginia Beach Virginia – Now Hiring PlanIT Group


Job description

Senior Developer - Oracle Service Cloud

FTE, Salary, Bonus, and Benefits

Remote, w/some travel

US Citizen



Job Description:

  • Engage with clients and utilize best practices to address business needs:

  • Serve as the Senior Developer for OSvC

  • Responsible for technical features and stories

  • Analyze the impacts of work being performed and recommend solution improvements.

  • Facilitate and lead work groups or demos and work productively with a wide range of people.

  • Prepare, write, and review system documentation.

  • Continually assess, document, and analyze client gains in efficiency and effectiveness and recommend best practices.

  • Provide decision support and have ownership of customer information analysis, ad hoc reporting and business success measurements.

  • Analyze agent and system efficiency to identify performance gaps.

  • Create custom reports and dashboards as needed.

  • Update mobile applications for both iOS and Android utilizing Oracle Mobile Application Framework (Oracle MAF)

  • Perform application administration functions such as user profile management, permissions, data rules, configuration changes, and activation of new features.




Qualifications for success:


  • 10+ years of OSvC Developer experience including Oracle APIs

  • Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL

  • Experience defining and completing add-ins and custom developments leveraging the OSvC framework (.net/JavaScript)

  • Experience Solutioning in Oracle Service Cloud architecture layers- specifically OIA, OSVC, and UI/UX layers (Widget Framework).


  • Knowledge of Oracle Policy Automation (Intelligent Automation), Oracle Knowledge Advanced, Social Relationship Management and Oracle Mobile service cloud and Chat Bot

  • Extending, customizing, and developing Oracle Service cloud Widgets (Chat, Knowledge, Email etc.)

  • Technical experience in configuring Oracle/RightNow CX components and Business rules

  • Experience integrating OSvC into COTS platforms

  • Extensive experience integrating OSvC into Cloud telephony platforms between voice systems, digital channels, and CRM - such as Genesys, IVR technologies, SMS channel, and CTI toolbar options

  • Lead the identification, development, and documentation of business requirements/processes, solution design, delivery, testing and training.

  • Perform root cause analysis and troubleshooting of technical issues

  • Experience working across the business and communicating with stake holders of all levels

  • Solutioning end-end implementations involving multiple systems.

  • Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX)

  • Should have experience handling complex UI customization, Complex integrations and Data Migration

  • Knowledge of integrations with other systems using middleware

  • Knowledge of Oracle Mobile Application Framework (Oracle MAF) would be a plus

  • End to End implementation of at least 3 project would be a plus

  • Oracle Service Cloud-certified would-be a plus.



Required Skill Profession

Other General


  • Job Details

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Unlock Your Senior Developer Potential: Insight & Career Growth Guide


Real-time Senior Developer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Developer in Virginia Beach, Virginia, United States, highlighting market share and opportunities for professionals in Senior Developer roles.

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Are You Looking for Senior Developer CX Oracle Service Cloud Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PlanIT Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Senior Developer CX Oracle Service Cloud Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Virginia Beach Virginia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Developer CX Oracle Service Cloud?

Key qualifications for Senior Developer CX Oracle Service Cloud typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Developer CX Oracle Service Cloud Job Success

PlanIT Group interview tips for Senior Developer   CX  Oracle Service Cloud

Here are some tips to help you prepare for and ace your Senior Developer CX Oracle Service Cloud job interview:

Before the Interview:

Research: Learn about the PlanIT Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

To prepare for your Senior Developer CX Oracle Service Cloud interview at PlanIT Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PlanIT Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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