Senior Director of Networks, Unified Communications, and Learning Spaces

Job description

Senior Director of Networks, Unified Communications, and Learning Spaces

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Work type: Management (MPP)
Location: Fresno
Categories: MPP, At-Will, Full Time, Information Systems & Technology

Compensation and Benefits

The anticipated hiring salary is $130,000 - $145,000 per year and is competitive and negotiable depending on the strength of qualifications.This is a CSU Management Personnel Plan (MPP) position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year.

Eligible employees are also able to participate in the fee waiver education program.

A summary of benefit information can be found here .

Job Summary

Reporting to the Chief Information Officer (CIO), the Senior Director of Networks, Unified Communications, and Learning Spaces, provides strategic leadership and oversight for the design, delivery, and continuous improvement of the University’s network, communications, and classroom technology infrastructure.

This role is responsible for aligning technology operations with institutional goals, ensuring resilient and innovative solutions that enable excellence in teaching, learning, and research.

The Senior Director leads and manages the Network Engineering, Field Operations, Classroom Video Services, and Unified Communications teams.

These teams design, implement, and sustain the University’s wired and wireless networks, low-voltage and fiber-optic cabling systems, classroom technology installations, and the enterprise Zoom Phone platform.

The incumbent establishes strategic priorities, sets performance standards, and ensures the seamless operation, security, and scalability of these critical services.

Serving as a member of the Technology Services leadership team, the Senior Director helps shape campus-wide IT strategy, governance, and financial planning to ensure technology services advance the University’s teaching, learning, research, and administrative priorities.

The incumbent establishes strategic direction, fosters innovation, and ensures operational excellence across all service areas.

Key Qualifications

• Thorough knowledge of the issues related to successfully managing wired and wireless networks, computer servers, storage and infrastructure applications.
  
  
• Thorough knowledge of the issues related to successfully implementing, troubleshooting and maintaining low-voltage and fiber-optic cabling, inside and outside plant fiber-optic and copper infrastructure including knowledge of relevant standards.
  
  
• Working knowledge of the issues related to successfully designing, implementing and maintaining classroom technology and video environments.
  
  
• Working knowledge of the issues related to successfully implementing and maintaining telecom systems and services including VoIP, ACD and voicemail.
  
  
• General knowledge of one or more of the following: end-user computing support for desktops, laptops and mobile devices, specialized computing support for college or division-specific IT services, Help Desk/Service Management, Information Systems/Business Applications, Network Engineering, Server/Storage Infrastructure and IT security.
  
  
• Direct experience and strong skills in budget preparation and management including estimates, billing, chargeback and cost recovery.
  
  
• Experience in procurement, vendor relationships and contract negotiation.
  
  
• Ability to:
  • Compile, write and present reports and other communications and develop business cases and negotiate contracts.
    
    
  • Perform systems and applications needs analysis, prepare requests for proposals and conduct feasibility studies.
    
    
  • Work effectively with the technology team and all units within the university and the general public from diverse ethnic, cultural, and socio-economic backgrounds.
    
    
• Strong interpersonal and influencing skills with ability to engage with different levels including relationship building with the facility management team.
  
  
• Excellent communication and collaboration skills.
  
  
• Strong customer service skills and proactive, customer-focused attitude.
  
  

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• A bachelor's degree from an accredited college in a relevant field.
  
  
• Five years' experience managing staff responsible for installation and maintenance of low-voltage wiring, fiber-optic cable, and wired and wireless network electronics.
  
  
• Five years' experience planning and managing network/telecom projects including staff and materials requirements, schedules, budgets, priorities, communication and training for support staff and end users.
  
  
• Three years’ experience providing leadership for network engineers.
  • Preferred Qualifications:
    • Specific experience with technologies used at Fresno State including Avaya, Alcatel Lucent, Aruba and Extron.
      
      
    • Three years' experience managing staff responsible for design, installation and maintenance of classroom technology and remote classroom/conference room infrastructure.
      
      
    • Three years' experience managing staff responsible for the configuration and maintenance of campus VoIP system, telephone billing, voice mail and ACD systems.
      
      
    • Thorough knowledge of relevant standards including BICSI.
      
      
    • Knowledge of the CSU TIP (Telecommunications Infrastructure Planning) standards.
      
      
    • Certified as a Registered Communications Distribution Designer (RCDD).
      
      
    • Specific experience preparing reports and proposals for senior management dealing with project portfolio, priorities, capacity and sourcing of materials and labor for network/telecom projects.
      
      
    • Experience with higher education or public service agencies.
      
      

Department Summary

Technology Services is dedicated to providing a broad range of technology-based planning, resources and services to the students, faculty and staff of California State University, Fresno.Technology Services will be a leader in providing effective technology and quality services and support that are integrated into the daily activities of the university community, advance teaching and learning, enhance productivity and safeguard information.

Deadline & Application Instructions

Applications received by October 19, 2025 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.
  
  

Please click “Apply Now” to complete the employment application for California State University, Fresno.

Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

California State University, Fresno is one of 23 campuses in the California State University System.

The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction.

The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds.

The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley.

The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts.

Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations.Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliationon the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status.

Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention.

We are proud to be an affirmative action and equal opportunity employer.

Per theCSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Questions may be sent .

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno.

Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment.

Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a designated position under the California State University's Conflict of Interest Code.

This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions.

(e.g. H1-B Visas)

Advertised: Sep Pacific Daylight Time
Applications close:

Required Skill Profession

Operations Specialties Managers