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Urgent! Senior Director of Operations Job Opening In Phoenix – Now Hiring ABM
The Senior Director of Operations will support our Education segment and provides strategic leadership, operational oversight, and business development across CO, KS, OK, and AZ.
This role is based in Phoenix, AZ.
This individual is accountable for ensuring service excellence, client satisfaction, and financial performance across all business lines, including janitorial, engineering, maintenance, and specialty services.
The Sr. Director will lead a team of operational leaders, drive continuous improvement, and foster a culture of safety, integrity, and innovation.
Benefit Information:
ABM offers a comprehensive benefits package.
For information about ABM’s benefits, visit
Key Responsibilities Strategic Leadership & Growth
- Develop and execute the regional strategy aligned with corporate goals and objectives.
- Drive revenue growth by expanding existing client relationships and developing new business opportunities.
- Oversee contracts and ensure profitability while maintaining service quality and compliance.
- Collaborate with senior leadership to establish long-term business plans, budgets, and forecasts.
Operational Excellence
- Ensure operational consistency and service delivery across all accounts in the region.
- Monitor key performance indicators (KPIs), financial targets, and client satisfaction metrics.
- Champion best practices in safety, quality assurance, and sustainability initiatives.
- Identify opportunities for operational improvements and cost efficiencies.
Client & Stakeholder Management
- Build and maintain strong, trusted relationships with clients, stakeholders, and community partners.
- Act as an escalation point for client concerns, resolving issues quickly and effectively.
- Partner with business development teams to support proposals, bids, and presentations.
Team Leadership & Development
- Lead, mentor, and develop a diverse team of district managers, branch managers, and site leaders.
- Promote a high-performance culture centered on accountability, collaboration, and continuous learning.
- Ensure workforce planning and talent development initiatives align with regional needs.
- Support diversity, equity, and inclusion (DEI) initiatives across the region.
Qualifications Education & Experience
- Bachelor’s degree in Business Administration, Facilities Management, Operations, or related field required; MBA preferred.
- 10+ years of progressive leadership experience in facilities management, building services, or related industry.
- Proven track record of managing multi-site operations with P&L responsibility.
- Experience negotiating and managing large-scale contracts.
Skills & Competencies
- Strong financial and business acumen with the ability to analyze data and drive results.
- Exceptional communication, presentation, and relationship-building skills.
- Strategic thinker with the ability to translate vision into actionable plans.
- Adept at managing change and leading organizations through growth and transformation.
- Commitment to safety, compliance, and operational excellence.
Other
Working Conditions
- Frequent travel within the region (up to 50–70%).
- Office-based with regular site visits across client facilities.
- Ability to adapt to a fast-paced, dynamic environment with competing priorities.
Benefits
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Unlock Your Senior Director Potential: Insight & Career Growth Guide
Real-time Senior Director Jobs Trends in Phoenix, United States (Graphical Representation)
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Great news! ABM is currently hiring and seeking a Senior Director of Operations to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ABM adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Director of Operations Jobs United States varies, but the pay scale is rated "Standard" in Phoenix. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Before the Interview:To prepare for your Senior Director of Operations interview at ABM, research the company, understand the job requirements, and practice common interview questions.
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