Senior Hardware Operations Program Manager

Job description

At Oura, our mission is to empower every person to own their inner potential.

With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives.

We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work.

Our values (https://ouraring.com/about-us) guide how we show up for each other and our community every day.

We have offices in San Francisco and San Diego for those who prefer hybrid or office settings.

Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

We’re seeking a talented Senior Hardware Operations Program Manager to join our NPI Supply Chain team and help us deliver the best in class HW products to our members.

The position requires the ability to work effectively with our supply chain team, engineering, and other cross-functional teams, as well as contract manufacturers and suppliers.

This position requires exceptional communication skills, strong analytical and problem solving skills, as well as the ability to understand and combine large amounts of information and arrange them to clear, actionable, tasks and drive them to completion in a dynamic environment with competing or changing priorities.

This is a US Hybrid role, candidates must be based in the San Francisco Bay area and able to come into the office 3 days per week.

What you will do:


+ Drive Supply Chain readiness for our Hardware products and ensure program delivery on schedule, scale, cost, and quality.

+ Partner closely with Engineering, Design, Supply Chain, and Product Management teams to meet deadlines and drive product readiness.

+ Create, develop, and manage relationships with our Contract Manufacturers and various suppliers.

+ Drive for excellence - keep internal and external teams focused on the needed tasks and goals - exhibit ownership, sense of urgency and world class execution.

+ Lead post-ramp validations for product and process changes.

+ Identify and manage improvements around the supply chain in cost, quality, efficiency and output.

+ Identify, manage and mitigate risks for both internal and external teams - drive to resolution with high quality decision making.

+ Always think about what’s next - Proactively address issues and obstacles that impact program deliverables.

+ Foster a collaborative and productive working environment with open communication to all stakeholders, superior teamwork is a must.

+ Provide regular program status updates to senior management.

+ Build strong relationships to ensure alignment between design intent, supplier capabilities, and project deliverables.

+ Support internal teams with timely and actionable feedback on manufacturing feasibility and supplier selection.

+ Create and maintain comprehensive program documentation - keep all workstreams within the supply chain on track and moving towards a common goal.

+ Drive efficiency through systems both internally and externally with our CMs and vendors.


Requirements



+ 10+ years of experience working in a Hardware Operations Program Manager, Technical Program Manager or a similar role.



+ 10+ years of experience in delivering hardware products to customers in complex environments at large scale.

+ Experience leading programs in all stages of the product lifecycle.

+ Experience working with all Hardware engineering disciplines: Electrical, Mechanical, Industrial Design as well as Supply chain disciplines such as: Sourcing, Manufacturing, Quality, Logistics, Supply and Demand Planning.

+ Ability to travel internationally and domestically 30% of the time.

+ Superb interpersonal and communication skills, with the ability to collaborate and influence effectively across different workstreams to drive absolute excellence.

+ Passion for excellence coupled with the endless drive to learn and inspire the teams to deliver and drive continuous improvements.

+ Comfortable speaking with all audiences and the ability to adapt complex challenges into tangible solutions.


Benefits

At Oura, we care about you and your well-being.

Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:


+ Competitive salary and equity packages

+ Health, dental, vision insurance, and mental health resources

+ An Oura Ring of your own plus employee discounts for friends & family

+ 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off

+ Paid sick leave and parental leave


Oura takes a market-based approach to pay, which may vary depending on your location.

US locations are categorized into tiers based on a cost of labor index for that geographic area.

While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions.

These ranges may be modified in the future.


+ San Francisco Range $162,000 - $203,000


A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)

Oura is proud to be an equal opportunity workplace.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles.

Please note:


+ Our jobs are listed only on the ŌURA Careers page and trusted job boards.

+ We will never ask for personal information like ID or payment for equipment upfront.

+ Official offers are sent through Docusign after a verbal offer, not via text or email.


Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes.

Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location.

Oura is not responsible for any fees related to unsolicited resumes.

Required Skill Profession

Other General