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Urgent! Senior HPC Technical Support Engineer – Ethernet Job Opening In Durham – Now Hiring NVIDIA
We are seeking a motivated Senior HPC Support Engineer – Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products.
You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.
As a member of our Technical Support team, you are a meticulous, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered.
Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.
What you will be doing:
+ Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our AI End-to-End Solutions.
+ Responding to customer product support inquiries via telephone, email, or conference calls and occasional site visits
+ Resolving customer issues during installations, operation, maintenance or product application or interoperability with other vendors
+ Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc..
+ Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.
What we need to see:
+ 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
+ Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA)
+ Understanding of networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.
+ Configuration and operational expertise with network switch/router platforms (i.e. Cumulus Linux, SONiC, IOS, JunosOS, EOS).
+ Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
+ Expertise with Data Center Virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
+ Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
+ Strong organizational skills and communication skills
+ Adoption of AI Tools such as Cursor, Gemini, ChatGPT, Copilot, Glean, etc.
in your daily work routine
+ Four-year degree from an accredited University, College in Computer Science, or Electrical or Computer Engineering (or equivalent experience)
Ways to stand out from the crowd:
+ Knowledge and working experience with the following:
+ Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts
+ Linux and Networking Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS
+ Shell Scripting (Python, bash, Ansible, yaml, etc…)
+ Effective and thorough troubleshooting and debugging methodology
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
The base salary range is 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 201,250 USD for Level 4.
You will also be eligible for equity and benefits (https://www.nvidia.com/en-us/benefits/) .
Applications for this job will be accepted at least until July 29, 2025.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer.
As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
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Unlock Your Senior HPC Potential: Insight & Career Growth Guide
Real-time Senior HPC Jobs Trends in Durham, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior HPC in Durham, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 184493 jobs in United States and 293 jobs in Durham. This comprehensive analysis highlights market share and opportunities for professionals in Senior HPC roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! NVIDIA is currently hiring and seeking a Senior HPC Technical Support Engineer – Ethernet to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NVIDIA adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior HPC Technical Support Engineer – Ethernet Jobs United States varies, but the pay scale is rated "Standard" in Durham. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior HPC Technical Support Engineer – Ethernet typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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