Job description
transforming the way clinical care teams work and communicate.
We are seeking an experienced and highly motivated Senior Implementation Project Manager - Healthcare Integration to lead the implementation of our healthcare communication and workflow platform, including (but not limited to) middleware integrations, secure messaging, and physician scheduling solutions.
This individual will manage complex, cross-functional projects involving interoperability with EMRs, ERPs, nurse call systems, telephony, and applications used by clinical staff.
The Senior Implementation Project Manager is integral to the Customer organization’s PMO team providing exceptional administrator and implementation expertise.
Working in a complex and dynamic environment, this experienced professional will be responsible for TigerConnect software implementation, training, maintenance, and system enhancements to deliver the platform to our customers successfully.
You will also be responsible for the successful execution of the project from initiation to closure, including guiding the customer’s change management, ensuring that the project is delivered on time and within scope and budget.
You will also manage stakeholders, identify and mitigate project risks, and ensure that customer value and ROI are achieved.
The Senior Project Manager possesses business and technical acumen, sophisticated analytic thinking, advanced knowledge of TigerConnect’s capabilities/integrations, and a demonstrated ability to work collaboratively with team members at all levels, including executive leadership.
You will be a champion of Project Management process and seek opportunities to improve the PMO and interdepartmental collaboration for enhanced project and product output.
What You’ll Be Doing:
Implement the TigerConnect solutions and products by leading the initial software build by developing and owning Project Plans; this will include:
Controlling scope, schedule, dependencies, and resources on concurrent projects
Identify and mitigate project risks and develop contingency plans as needed
Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues
Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration
Collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment and successful delivery of the project
Ensure resource availability and allocation by working with management team, customers, vendors, and 3rd parties, as applicable.
Execute Organizational Change Management Plans with customer analysis on user training, managing clinical and administrative users, and support customer onboarding
Track project performance with reports regarding project status, budget, metrics, and resource allocation producing critical insights for executive and leadership reporting and decision-making
Adhere to project management best practices and provide feedback for ongoing internal process improvement
What You Bring:
12+ years of comparable project management experience plus demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment
Bachelor’s degree in STEM, Business, or related fields
Expert knowledge of project management methodologies, tools, and business systems, with demonstrated proficiency in project planning, research, analysis, development methodologies, solution architecture, and systems administration
Experience in establishing and delivering formal Organizational Change Management, Benefits Realization success metrics, education, and training, along with creating and presenting clear, concise, and well-edited communications to stakeholders, including executive leadership
Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel
Strong critical thinking skills to evaluate alternatives and present solutions consistent with business objectives
Ability to obtain and communicate technical information and requirements to non-technical audiences
Passion, integrity, high energy, and a sense of humor
Superior organizational skills – demonstrated ability to multi-task and manage multiple projects at a time while maintaining precise attention to detail
Ability to travel up to 20%
Preferred Qualifications:
Project management certification (e.g., PMP, CSM, etc.)
Healthcare industry knowledge and experience in a hospital environment including clinical workflows
Experience implementing middleware platforms used in patient safety, communications, alarm/event management, or staff coordination involving:
HL7 messaging (ADT, ORU, SIU, etc.)
EMR/ERP/API integrations (Epic, Cerner, Meditech, etc.)
Middleware or interoperability platforms
Workflow automation or clinical alerting
Familiarity with telephony and nurse call systems (Rauland, Hillrom, Ascom, Cisco, etc.)
Perks & Benefits We Offer:
Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California
Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Our flexible time off lets you work hard and play hard—on your schedule
Join a mission-driven team committed to making a real impact in the world of healthcare
Required Skill Profession
Other Management Occupations
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