Senior Implementation Specialist

Job description

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.

Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

**Overview**

As a Senior Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives.

Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes.

In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.

**Responsibilities**

+ Lead technical discovery and solution design during late-stage sales engagements for strategic clients
+ Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
+ Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
+ Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
+ Provide expert-level platform training and consultation to client stakeholders
+ Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
+ Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
+ Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
+ Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
+ Communicate complex technical concepts clearly to both technical and non-technical stakeholders
+ Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
+ Take ownership of high-risk client situations, ensuring proactive intervention and resolution

**Qualifications**

Minimum Qualifications

+ 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
+ Fluent in both written and spoken English
+ Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
+ Advanced expertise in REST and SOAP API integrations and troubleshooting
+ Strong working knowledge of Excel and HTML
+ Demonstrated ability to manage multiple complex client projects simultaneously
+ Excellent problem-solving, time management, and prioritization skills
+ Strong communication and presentation skills for technical and non-technical audiences
+ Proven ability to document processes and create technical enablement materials
+ Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities

Preferred Qualifications

+ Bachelor's degree in computer science, Information Technology, or a related field.
+ 5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
+ Additional language proficiency is a plus
+ Experience working with enterprise clients and/or within the e-commerce industry
+ Familiarity with remote-based training tools
+ Project Management experience or certification (e.g., PMP, Agile)
+ Demonstrated success in developing online technical training content
+ A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives

**Travel Required**

+ Up to 10%

**Other Duties**

_Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice._

**What it’s like to work at Rithum**

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included.

Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents.

To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

+ Partner with the leading brands and retailers.
+ Connect with passionate professionals who will help support your goals.
+ Participate in an inclusive, welcoming work atmosphere.
+ Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
+ Receive industry-competitive compensation and total rewards benefits.

**Benefits**

+ Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
+ A 6% 401(k) match
+ Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
+ 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
+ Accident, critical illness, and hospital indemnity insurance
+ Pet insurance
+ Legal assistance and identity theft insurance plans
+ Life insurance 2x salary
+ Access to the Calm app and the Employee Assistance Program
+ $65/month Remote work stipend for internet
+ Culture and team-building activities
+ Tuition assistance
+ Career development opportunities
+ Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic.

All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants.

If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form (https://forms.office.com/r/v1qDcUpHLw) .

Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Required Skill Profession

Other General