Senior Industry Solutions Enablement Manager

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey.

Join us as we pursue our purpose to make the world work better for everyone.

**Overview**

As a key member of ServiceNow’s Global Enablement team, the Senior Industry Solutions Enablement Manager is responsible for designing, delivering, and optimizing learning experiences that empower our field organizations to sell with confidence, clarity, and industry relevance.

This role bridges product and industry acumen with enablement strategy, ensuring our sellers can articulate customer-specific value, navigate complex buying cycles, and drive growth across verticals.

We’re looking for a candidate with a bold, AI-first mindset, someone who doesn’t just use AI tools, but embeds them into the way we design, deliver, and measure programs.


**Key Responsibilities**

+ **Enablement Strategy & Execution**
+ Lead the development, execution, and measurement/assessment of industry solution learning strategies across field sales, including Account Executives and Solution Consultants.
+ Showcase real-world AI-first approaches in our program content, experiences, and enablement materials to inspire adoption across our community.


+ Apply frameworks, methodologies, and processes to deliver scalable, high-impact enablement programs.


+ **Cross-Functional Collaboration**
+ Collaborate with Product, Marketing, Sales, Customer Success, and Sales Leadership to align enablement with business priorities.


+ Work closely with Instructional Design and Communications teams to build and launch multi-format content (eLearning, vILT, live facilitation).


+ Engage regional Enablement Leads to ensure global consistency and local relevance.


+ **Content Development & Delivery**
+ Integrate AI tools and methods into every aspect of program creation, delivery, and evaluation, embedding AI into the DNA of our curriculum.


+ Translate product marketing and development insights into field-ready enablement materials.


+ Align enablement content with the ServiceNow sales processes and customer buying processes.


+ Facilitate sessions and drive adoption of enablement tools and systems.


+ **Program Optimization & Engagement **
+ Continuously refine enablement programs based on feedback, performance data, and evolving business needs.


+ Design and execute learner engagement initiatives including contests, leaderboards, badging, and gamification.


+ Monitor adoption metrics and learner outcomes to inform future iterations.


**Qualifications & Experience**

+ Bachelor’s degree in Business, Marketing, Education, or a related field required; advanced degree or relevant certifications a plus.
+ 10+ years of experience to include 6+ years in sales, sales enablement, product enablement, or product marketing roles
+ Proven experience and knowledge of solution selling.


+ Proven experience in industry-specific solutions enablement.


+ Strong understanding of product marketing, sales enablement methodologies, and learning best practices.


+ Demonstrated ability to develop and deliver enablement strategies that drive seller performance.


+ Exceptional communication and stakeholder management skills, including the ability to influence senior leadership.


+ Self-directed, proactive, and collaborative mindset with a growth orientation.


+ Comfortable working under pressure and managing multiple priorities.



**Work Personas**

We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.



**Accommodations**

We strive to create an accessible and inclusive experience for all candidates.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.



**Export Control Regulations**

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.



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Required Skill Profession

Other General