Senior Intelligent Automation Support Developer

Job description

**At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment.

We employ over 18,000 team members all united by a common purpose.

Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.**

Oshkosh Corporation is expanding its Intelligent Automation (IA) capability with a support-focused developer who will keep our UiPath and Microsoft Power Platform automations healthy, secure, and continuously improving.

You will be the first line of technical support for production automations (UiPath RPA, IXP Agent builder and more, Power Automate flows, Power Apps, and supporting integrations), owning incident response, triage, root-cause analysis, and reliability engineering.

You’ll partner with business and IT stakeholders to meet SLAs, ensure compliance (e.g., SOC controls, credential management, DLP), and deliver small enhancements that increase stability, performance, and business value.

**WORK LOCATION**

This position follows Oshkosh Corporation’s hybrid work model, with **three days in-office** **and** **two days remote** each week.

The preferred location for this role is at our **Global Headquarters in Oshkosh, WI** , with relocation assistance available for candidates who are not local.

However, we are also open to candidates based out of the following U.S. office locations:

+ Frederick, MD
+ McConnellsburg, PA
+ Hagerstown, MD

**What You’ll Do**

**Production Support & Reliability (Primary)**

+ Monitor, triage, and resolve production issues across UiPath and Power Platform (Power Automate, Power Apps, Dataverse) within defined SLAs.
+ Own incident response end-to-end: impact assessment, stakeholder communications, workarounds, permanent fixes, and post-incident reviews.
+ Analyze run history, logs, and telemetry to reduce false positives and eliminate repeat incidents (problem management).
+ Create and maintain runbooks, standard operating procedures (SOPs), and knowledge articles for Level 1/Level 2 support.
+ Implement automated health checks, alerts, and self-healing patterns where practical.

**Platform Administration & Governance**

+ Administer UiPath Orchestrator (scheduling, assets/queues, robot runtime capacity) and Power Platform environments (security roles, DLP policies, solution layering).
+ Enforce governance for connectors, credentials/secrets, environment strategy, and least-privilege access.
+ Support license management, environment provisioning, and platform updates in partnership with IT.

**Change, Release & ALM**

+ Use Azure DevOps/Git (or equivalent) for source control, CI/CD, and release management for both UiPath and Power Platform solutions (managed solutions, solution export/import).
+ Follow ITIL-aligned change management; prepare deployment plans and backout procedures; validate releases via smoke tests.
+ Maintain configuration-as-code where feasible and champion consistent versioning and tagging.

**Enhancements & Continuous Improvement**

+ Deliver small enhancements (bug fixes, performance tuning, minor feature requests) prioritized by impact and risk.
+ Identify opportunities to simplify workflows, standardize activities, and increase reuse across automations.
+ Contribute to a shared library of components (UiPath custom activities, Power Automate templates, Power Fx patterns).

**Compliance, Security & Audit**

+ Ensure automations adhere to SOC controls, credential vaulting, logging/auditability, and data protection practices (e.g., Power Platform DLP).
+ Partner with Internal Audit, Cybersecurity, and IT to support evidence collection, access reviews, and periodic control testing.

**Stakeholder Experience**

+ Provide clear, timely updates during incidents and planned maintenance; support business UAT for hotfixes and minor releases.
+ Train citizen makers and business users on best practices; promote a culture of reliability and safe reuse.

**Minimum Qualifications**

+ 4+ years in RPA/automation or application support, including hands-on experience with **UiPath** and **Microsoft Power Platform** (Power Automate, Power Apps, Dataverse).
+ Proficiency with UiPath Orchestrator, queues/assets, logs; Power Platform Admin Center, environment security, and DLP policies.
+ Experience with ITIL processes (incident, problem, change) and an ITSM tool (e.g., ServiceNow, Jira Service Management).
+ Working knowledge of ALM: Git/Azure DevOps repos, pipelines, solution packaging (managed/unmanaged), and release gates.
+ Strong troubleshooting of APIs/integrations (REST/SOAP), data (SQL/Dataverse), and authentication (AAD, OAuth).
+ Clear written and verbal communication with a customer-service mindset.

**Certifications (one or more preferred)**

+ **UiPath** : RPA Developer Associate/Professional, Orchestrator or Solution Architect certifications.
+ **Microsoft** : Power Platform Developer Associate (PL-400) or equivalent; Power Platform Solution Architect (PL-600) is a plus.

**Preferred Qualifications**

+ Background in manufacturing and familiarity with shop-floor processes, quality/maintenance workflows, supply chain, and ERP/MES/PLM systems is a strong plus.
+ Familiarity with Microsoft Power Platform CoE Starter Kit and Center of Excellence best practices.
+ Performance tuning for UiPath robots and Power Automate flows; cost/consumption optimization.
+ Exposure to secure credential management and secrets vaults; role-based access control and least-privilege design.
+ Basic development skills helpful for troubleshooting: C#/VB.NET for UiPath, Power Fx for canvas apps, JSON, OData, SQL.
+ Experience in a centralized IA CoE serving multiple business segments.

Join a team that turns automation into a dependable, scalable service for our businesses.

You’ll keep essential automations running, make them better every week, and help our makers and developers build confidently on governed platforms.

#LI-ML1

**Pay Range:**

$91,800.00 - $153,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations.

Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions.

Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities.

If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer.

Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic.

To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations.

Applicants for these positions may need to be U.S. Persons, as defined in these regulations.

Generally, a U.S. Person is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Required Skill Profession

Other General