Senior IT Infrastructure Engineer Development Operations

Job description

California, US residents click here (https://www.unither.com/docs/UNITHER%20Applicant%20Notice%20-%20%2812-22-23%29%20Final%202.15.24%20Combined%20EN%20and%20French.pdf#page=9) .

**The job details are as follows:**

Who We Are

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation.

Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases.

We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH).

Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer.

Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).

The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need.

For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant.

We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.

Who You Are

You are a seasoned IT professional with extensive expertise in DevOps, Infrastructure Operations and a commitment to excellence.

Your work ensures seamless integration across diverse systems and platforms, delivering robust and scalable solutions.

You possess a deep understanding of the unique needs of data analytics and Operations teams, ensuring that infrastructure services are optimized for performance, reliability, and accessibility.

You possess exceptional ability to translate complex requirements into actionable solutions that makes you vital to a cross-functional team.

Whether it’s implementing cutting-edge technologies, refining operational workflows, troubleshooting or driving continuous improvement, you bring precision and creativity to everyday challenges.

You prefer to work in an environment that fosters autonomy, mastery, and purpose.

The IT Senior Infrastructure Engineer - DevOps will lead in design, architecture, engineering, implementation, and operations of United Therapeutics' large-scale, highly available, global enterprise infrastructure.

This individual will have a passion for solving complex problems, thrive in a diverse global organization, provides an excellent end user experience, explores innovative technologies, and is driven to seek continuous improvement.

+ Participate in efforts to design, build, manage, monitor enterprise infrastructure components & systems in a multi-tiered and highly available framework
+ Execute processes to ensure systems and/or solution achieve and maintain validation and/or qualification in accordance with regulations and guidance from the organization
+ Participate in efforts to design, build, manage automation, orchestration and standardization solutions for cloud and on premise infrastructure
+ Lead the deployment and management of United Therapeutics’ next generation Datacenter, cloud and network infrastructure
+ Identify, measure, and report on Key Performance Indicators [KPIs] tracking team progress towards agreed upon objectives
+ Identify and facilitate opportunities to improve infrastructure time to delivery, standardization, simplification, resiliency, up time, and security
+ Streamline and optimize infrastructure processes by designing, building, and maintaining an automation program
+ Participate in efforts to ensure end-to-end meaningful monitoring and alerting is established and maintained for all supported workloads and infrastructure
+ Identify and facilitate opportunities to migrate legacy platforms and solutions to next generation cloud infrastructure
+ Participate in efforts to achieve and maintain Infrastructure Security Operational guidelines, standards, and baselines
+ Participate in and accelerate efforts to optimize, right-size, manage, and maintain storage, compute, hypervisor, server, and cloud infrastructure services, systems, and solutions to provide standardized, secure, scalable, and cost-effective technology to the organization
+ Recommend, implement, and deliver technology solutions based on analysis, business requirements, and departmental need
+ Identify, develop and execute process improvements based upon principals of scale, automation, and orchestration in efforts to ease operation overhead on the team via scripting, orchestration platforms, and/or software defined platforms
+ Deploy standard service packages, workloads, and resources on premise and in the cloud
+ Document processes and methodologies for test, deployment and maintenance to ensure scalability, security compliance, organizational compliance, consistency and maintainability to decrease delivery time and increase availability
+ Recommend and maintain logging, metrics and reporting programs to ensure the health of the environment
+ Create and maintain infrastructure documentation for rack elevations, topology, and system/solution configuration
+ Create and maintain standard documentation for deployment, maintenance, monitoring and regular operations
+ Participate in the monitoring and operations of United Therapeutics’ Cloud and on-premises services and systems
+ Participate in delivery of Infrastructure Incident, Problem, Change, and Knowledge management services to the organization
+ Work with Managed Service Providers [MSPs] to assist with operations of the enterprise infrastructure
+ Troubleshoot complex data infrastructure problems associated with corporate applications, database, and software facilities sitting atop managed storage, compute, and networks
+ Assist the organization with troubleshooting complex problems sitting atop business owned managed services, Software as a Service [SaaS], Infrastructure as a Service [IaaS], and Platform as a Service [PaaS] solutions
+ Work with security response teams during security incidents and participate in site security audits
+ Participate in Performance & Capacity Management exercises
+ Participation in on-call escalation (evening, weekends, holidays) on a rotational basis
+ Participation in Change Manager Role on a rotational basis
+ Excellent written & verbal communication skills to effectively convey technical concepts to the business
+ Keeping abreast of current & future technologies, evaluating and recommending for potential benefits
+ Facilitate and participate in cross team projects to ensure compliance of new systems with all mandatory legal, regulatory and security policy requirements

Minimum Requirements

+ Associate Degree in computer science, information systems, or related field with 7+ years of experience in enterprise-level infrastructure engineering or,
+ Bachelor’s Degree in computer science, information systems, or related field (preferred) with 5+ years of experience in enterprise-level infrastructure engineering
+ 2+ years hands on experience managing and implementing infrastructure solutions leveraging multiple services within public cloud providers and/or cross platform APIs such as AWS, GCP, and/or Azure
+ 1+ years of experience working in an IT role in a biotech or pharmaceutical organization
+ Hands on experience managing and implementing infrastructure solutions leveraging multiple services within public cloud providers and/or cross platform APIs for AWS, GCP, and/or Azure
+ Experience supporting data warehousing, ETL/ELT processes, and data modeling in production environments with hands-on experience developing these platforms
+ Strong understanding of data platforms Databricks, SQL Server, Data Lakes; basic Snowflake, Microsoft Fabric
+ Strong understanding of Python and SQL with experience troubleshooting applications and data platforms in production environments.

Ability to maintain and update pipelines in response to business and/or API changes
+ Working knowledge of CI/CD pipelines and deployment support
+ Demonstrated experience supporting PowerBI, Tableau, and other Data Analytics Platforms workloads
+ Strong debugging skills for resolving failures or bottlenecks in data systems; experience performance tuning SQL queries and other data processing jobs
+ Experience developing and maintaining solutions with software defined, automation, and orchestration tools such as chef, puppet, ansible, terraform, etc.
+ Experience developing scripts, and or services for the environment in PowerShell, JAVA, Ruby, Python, PHP, or Pearl
+ Effective customer service skills with a strong bias for end user experience and quality of service
+ A preference for automation, orchestration, and scale
+ Knowledge of specific pharmaceutical and medical industry compliance regimes and controls a plus (i.e. FDA 21CFR 11, HIPAA/HITECH)
+ Present ideas and information accurately and be able to explain industry jargon in business contexts
+ Excellent communicator (both written and verbal) and interpersonal skills with the ability to interact with users at all levels
+ Strong project management
+ An independent thinker who requires little supervision but also works well in a collaborative team to achieve the organization's ultimate goals
+ Able to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, creating and managing project plans to achieve project objectives
+ Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Create and implement standards of excellence for products and services ensuring consistency, accuracy, reliability, and durability; set and communicate quality standards; raise quality.
+ Excellent interpersonal skills, as this role will be interacting with many different people, often under stressful circumstances and most likely by phone/videoconference
+ Must be an outstanding problem solver – able to clearly articulate and document steps taken to resolve issues

Preferred Qualifications

+ Information Technology Infrastructure Library (ITIL)
+ Certifications from any of the following vendors: Palo Alto, Meraki, Cisco, Microsoft, Nutanix, OKTA, AWS, and/or Citrix MCSA: Cloud, MCSE: Cloud Platform and Infrastructure, MCSD: Azure Solutions Architect, Databricks, Fabric

Job Location

United Therapeutics has the flexibility to hire this role at either our Silver Spring, MD office OR our Durham, NC office.

Currently this job is a hybrid role requiring at least three days per week in the office.

In office requirements could increase based on business needs.

At United Therapeutics, our mission and vision are one.

We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders.

We are bold and unconventional.

We have fun, we do good.

The salary for this position ranges from $123,000 to $175,000 per year.

In addition, this role is eligible for the Company’s short-term and long-term incentive programs.

The salary range is the range United Therapeutics Corporation in good faith believes is the range of possible compensation for this role at the time of this posting depending on the candidate’s experience, qualifications, geographic location, and other factors permitted by law.

The Company may ultimately pay more or less than the posted range.

This range may be modified in the future.

No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more.

For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities

United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.

_We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees.

Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success._

_We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package.

This is what makes United Therapeutics a stimulating place to work._

Required Skill Profession

Other General