Senior IT Lab Support Specialist

Job description

**Senior IT Lab Support Specialist**

**Category:** Business Analysis (functional and technical)

**Main location:** United States, Pennsylvania, West Point

**Position ID:** J0725-0142

**Employment Type:** Full Time

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**Position Description:**

CGI is seeking a seasoned IT Lab Support Specialist to join our growing team supporting life science clients through end-to-end solution offerings and professional services.

This individual must be able to work in a cross-functional environment and interact with representatives from CGI, and our end-clients.

This lab engineer will work at various CGI/ clients consulting and executing various life science business and IT initiatives from infrastructure support, lab system support, shop floor, instrument integration and system processes expertise.

Location: West Point, PA - required to be on-site 5 days a week

**Your future duties and responsibilities:**

Senior-level analyst supervising lab IT support teams and managing escalations for high-priority lab incidents.

Ensures alignment with compliance requirements, drives continuous improvement in break/fix response workflows, and mentor’s junior analysts.

Experienced in interfacing with lab managers and QA on system uptime and issue trends:

-Incident Handling with respect to laboratory computers at the Facility (“Devices”) - request notification, service level thresholds and metrics reporting will utilize existing site processes and standards.
-Coordinate with relevant support teams and/or vendor to resolve issues
-In the cases where the issue requires coordination with other support teams, monitor the issue to closure
-Assist end users and vendors in the troubleshooting of software related to scientific applications.
-Project Support - Supporting activities related to IT projects in close collaboration with the local IT manage service team, as time allows.
-Commissioning – Installation of new Devices and required software.
-Communicate non-standard instrument requirements within IT – special operating system, networking, add-on hardware, storage, etc.
-Coordinate provision of / build standard Device with standard lab image or remediate vendor Devices (in compliance with client standards, or identify exceptions)
-Support purchases by client and install any add-on hardware such as additional RAM, NICs, network hubs, bar-code printers/scanners.
-Support network & instrument connectivity, including computer node name, addition to (“Active Directory”) policy group for instruments, resource account, share access, mounting of appropriate department shares.
-Coordinate and shadow vendor application software installs and configuration with vendor as required.
-Enable instrument connectivity to the applications, and work through ServiceNow to submit software packaging requests for third-party applications.
-Provide connectivity to/for any printers, internal services or servers.

**Required qualifications to be successful in this role:**

-Computer, Software & Lab Deployment Tasks
-7-9 years of experience in a similar role
-Networking & Infrastructure Experience
-Build client supplied computers to Lab Standards.
-Remediation of Vendor supplied computers to client Security standards.
-Application of client Overlay.
-Assist vendors with application, installation and / or configuration.
-Act as an IT Technical Resource(s) for GxP systems undergoing SDLC validations.
-Lock down of computer O/S to meet clients Data Integrity requirements.
-Verify systems comply with clients IT Security Standards for the lab environment
-Conceptualizing creative solutions, as well as documenting them and presenting/selling them to senior management.

Confident and positive attitude, able to liaise with stakeholders at all levels and navigate company culture.
-Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.
-Ability to manage internal and external projects from inception to successful implementation.
-Exceptional verbal and written communication skills; expertise in setting and managing customer expectations.
-Strong customer focus and ability to manage Client expectations
-Excellent communication and interpersonal skills.
-Strong organizational skills, able to make good decisions in a collaborative manner.

-Bachelor’s degree in fields associated to labs and quality control systems

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.

The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications.

To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range for this role in the U.S. is $60,300.00 - $133,500.00.

CGI’s benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
•Learning opportunities and tuition assistance
• Wellness and Well-being programs

#LI-MP2

**Skills:**

+ Business Analysis

**What you can expect from us:**

**Together, as owners, let’s turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging.

Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That’s why we call ourselves CGI Partners rather than employees.

We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value.

You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last.

You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities.

If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com .

You will need to reference the Position ID of the position in which you are interested.

Your message will be routed to the appropriate recruiter who will assist you.

**Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job.

Emails for any other reason or those that do not include a Position ID will not be returned.**

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation.

Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.

CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Required Skill Profession

Other General