Senior IT Support Engineer - Cambridge, MA

Our enterprise-level client is seeking to add a Senior IT Support Engineer to work onsite in Cambridge, MA.

Please see below for full details:



Job Notes:

--6+ month contact / extensions and perm conversion possible with good performance.

--Onsite in Cambridge, MA

--Drug & Background required.

--Able to travel to other sites in the area.

MUST have transportation.



Pay Rate = $28-30 w2 per hour depending on experience



As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.



What you'll be doing:

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.

• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

• Provide Technical Leadership in own specific area of expertise.

• Document and reports on work completed to ensure compliance with Company and Customer Procedures



Requirements:

• 7 years' experience in IT Service environment.

• Experience with ticketing systems such as ServiceNow.

• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.

• ServiceNow experience.

• Hardware break-fix assistance

• PC imaging processes and procedures

• Troubleshooting

• Mobile phone support

• Audio Visual support



Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).



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Merge IT is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Nothing in this job posting guarantees employment.