• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Senior Manager, AI Automation Strategy Job Opening In Durham – Now Hiring WillowTree


Job description

Who We Are

Welcome to — where innovation drives impact at a global scale.

As an award-winning digital product consultancy and the digital division of, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.


In January 2023, acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.


With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.


From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.


Location and Flexibility


Our Senior Manager, AI Automation Strategy will be integral to our Data & AI team.

To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity.

This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.


The Opportunity


We’re seeking a Senior Manager, AI Automation Strategy with consulting and technical architecture experience to lead and coordinate automation assessment engagements.

This role focuses on identifying opportunities for RPA and agentic automation by deeply understanding client business processes, uncovering inefficiencies, and structuring clear, actionable findings.


You’ll manage the end-to-end assessment lifecycle - scoping engagements, coordinating stakeholder input, facilitating discovery sessions, and ensuring timelines and deliverables stay on track.

A strong grasp of both operational workflows and emerging automation technologies is essential, as is the ability to translate business needs into strategic recommendations.


Success in this role requires exceptional organizational skills, confident stakeholder engagement, and the ability to thrive in dynamic, fast-moving consulting environments.

You’ll work closely with clients to evaluate where automation can drive the most value—without owning implementation or delivery.

Key Responsibilities

  • Lead Assessments: Manage the full lifecycle of automation assessments, including intake, scoping, triage, and the development of tailored solution recommendations.

  • Business Process Mapping: Facilitate discovery sessions to document and analyze current-state business processes, identifying inefficiencies, manual pain points, and areas with high automation potential.

  • Opportunity Identification: Evaluate workflows to surface high-impact opportunities for RPA and agentic automation, aligned to business goals and operational constraints.

  • Project Setup & Tracking: Establish and maintain project plans for each assessment, ensuring clear scope, timelines, deliverables, and progress tracking.

  • Delivery Coordination: Liaise with delivery teams to support assessment handoff, kickoff planning, and initial tracking—ensuring continuity from strategy to execution.

  • Stakeholder Management: Serve as the primary point of contact for internal and client stakeholders, facilitating alignment, surfacing risks, and enabling timely decisions.

  • Workload Prioritization: Manage incoming requests and support triage to prioritize opportunities based on business impact, feasibility, and team capacity.

  • Team Collaboration: Partner closely with strategy, automation, and technical teams to align on assessment approaches, resource needs, and overall engagement success.
  • Qualifications

  • 5+ years of experience in project management, consulting, or delivery roles, ideally within a technology, operations, or service environment

  • Strong project management capabilities, including developing project plans, tracking milestones, managing risks, and coordinating across multiple stakeholders and workstreams

  • Proven ability to manage multiple assessments or initiatives simultaneously with a structured, detail-oriented, and proactive approach

  • Strong analytical and critical thinking skills, with the ability to assess complex business processes and identify high-value automation opportunities

  • Demonstrated business acumen and comfort advising stakeholders across technical and non-technical teams

  • Strong verbal and written communication skills, including experience engaging stakeholders and presenting to cross-functional or executive audiences

  • Familiarity with RPA platforms (e.g., UiPath, Automation Anywhere, Blue Prism) and a conceptual understanding of agentic AI technologies (e.g., AI agents, LLM-based automation)

  • Experience working with or supporting contact center environments—with an understanding of common workflows, systems, and automation use cases

  • A process improvement mindset with the ability to synthesize findings into clear, actionable recommendations

  • Comfortable working independently and navigating ambiguity in fast-paced, evolving environments

  • Experience collaborating across distributed teams and time zones using virtual collaboration tools (e.g., Miro, Slack, Jira, Confluence)
  • Bonus Points 

  • Experience in regulated industries (e.g., healthcare, telecom, public sector)

  • Exposure to AI governance or data privacy considerations

  • Working knowledge of service design or journey mapping
  • Equal Opportunity Employer


    At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

    All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

    What We'll Offer


    In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

  • Healthcare benefits - Medical, Vision, Dental

  • 401K matching

  • Employee Share Purchase Plan

  • Competitive PTO Policy

  • Employee Assistance Program (EAP)

  • Life & Disability Insurance

  • And more!
  • USA Pay Range


    $150,000 - $175,000 USD

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

    Related Jobs

    PNC hiring Strategy & Planning Manager Senior - Data and Automation AI Job in Strongsville, Ohio, United States
    PNC
    Strongsville, Ohio, United States
    DTN hiring Knowledge Strategy Lead – AI & Automation Job in Austin, Texas, United States
    DTN
    Austin, Texas, United States
    General Motors hiring Senior Product Manager - AI Strategy Job in Mountain View, California, United States
    General Motors
    Mountain View, California, United States
    General Motors hiring Senior Product Manager - AI Strategy Job in Mountain View, California, United States
    General Motors
    Mountain View, California, United States
    General Motors hiring Senior Product Manager -  AI Strategy Job in Sacramento, CA, United States
    General Motors
    Sacramento, CA, United States
    General Motors hiring Senior Product Manager -  AI Strategy Job in Mountain View, CA, United States
    General Motors
    Mountain View, CA, United States
    General Motors hiring Senior Product Manager -  AI Strategy Job in Sacramento, CA, United States
    General Motors
    Sacramento, CA, United States
    General Motors hiring Senior Product Manager -  AI Strategy Job in Mountain View, CA, United States
    General Motors
    Mountain View, CA, United States
    General Motors hiring Senior Product Manager -  AI Strategy Job in Mountain View, CA, United States
    General Motors
    Mountain View, CA, United States
    General Motors hiring Senior Product Manager -  AI Strategy Job in Sacramento, CA, United States
    General Motors
    Sacramento, CA, United States
    Walmart hiring (USA) Senior Manager, Automation Engineering - Strategy Job in Bentonville, AR, United States
    Walmart
    Bentonville, AR, United States
    Insight Global hiring Senior Engineer – AI Automation Job in Phoenix, AZ, United States
    Insight Global
    Phoenix, AZ, United States
    Lenovo hiring AI Strategy Manager Job in Chicago, IL, United States
    Lenovo
    Chicago, IL, United States
    Lenovo hiring AI Strategy Manager Job in Morrisville, NC, United States
    Lenovo
    Morrisville, NC, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Scottsdale, AZ, United States
    Accenture
    Scottsdale, AZ, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Seattle, WA, United States
    Accenture
    Seattle, WA, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in San Diego, CA, United States
    Accenture
    San Diego, CA, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Albany, NY, United States
    Accenture
    Albany, NY, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Arlington, VA, United States
    Accenture
    Arlington, VA, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Raleigh, NC, United States
    Accenture
    Raleigh, NC, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Detroit, MI, United States
    Accenture
    Detroit, MI, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Oklahoma City, OK, United States
    Accenture
    Oklahoma City, OK, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Columbus, OH, United States
    Accenture
    Columbus, OH, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Los Angeles, CA, United States
    Accenture
    Los Angeles, CA, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Chicago, IL, United States
    Accenture
    Chicago, IL, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Boston, MA, United States
    Accenture
    Boston, MA, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in Houston, TX, United States
    Accenture
    Houston, TX, United States
    Accenture hiring Enterprise AI Value Strategy Senior Manager Job in San Francisco, CA, United States
    Accenture
    San Francisco, CA, United States

    Unlock Your Senior Manager Potential: Insight & Career Growth Guide


    Real-time Senior Manager Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Senior Manager in Durham, United States, highlighting market share and opportunities for professionals in Senior Manager roles.

    550687 Jobs in United States
    550687
    725 Jobs in Durham
    725
    Download Senior Manager Jobs Trends in Durham and United States

    Are You Looking for Senior Manager, AI Automation Strategy Job?

    Great news! is currently hiring and seeking a Senior Manager, AI Automation Strategy to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WillowTree adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Senior Manager, AI Automation Strategy Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Durham. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Senior Manager, AI Automation Strategy?

    Key qualifications for Senior Manager, AI Automation Strategy typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Senior Manager, AI Automation Strategy?

    To improve your chances of getting hired for Senior Manager, AI Automation Strategy, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Senior Manager, AI Automation Strategy Job Success

    WillowTree interview tips for Senior Manager, AI Automation Strategy

    Here are some tips to help you prepare for and ace your Senior Manager, AI Automation Strategy job interview:

    Before the Interview:

    Research: Learn about the WillowTree's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Senior Manager, AI Automation Strategy interview at WillowTree, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the WillowTree's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Senior Manager, AI Automation Strategy Positions

    Setting up job alerts for Senior Manager, AI Automation Strategy is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!