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Senior Manager, Billing Operations Job Opening In Boston – Now Hiring Toast


Job description

As our Senior Manager of Billing & Collections Operations, you will lead a team responsible for delivering billing and collections processes that are accurate, timely, and customer-centric.

You will ensure operational excellence through strong process execution, clear policy alignment, and a relentless focus on the customer experience.

In this role, you will oversee day-to-day billing and collections operations while continuously identifying opportunities for efficiency, scalability, and improvement.

You will manage and develop a high-performing team, establish and enforce operational policies, and partner cross-functionally to ensure consistency across the quote-to-cash lifecycle.


About the roll* (Responsibilities)



  • Deliver operational excellence:Ensure billing and collections are completed with precision, timeliness, and an exceptional level of customer care.

  • Enforce policy alignment: Maintain and standardize billing and collections policies, SLAs, and procedures to ensure quality and consistency across teams.

  • Drive operational improvements: Identify inefficiencies in workflows and processes, implementing changes that enhance scalability and improve customer satisfaction.

  • Monitor and measure performance: Define and track KPIs for billing and collections; use data-driven insights to drive accountability and continuous improvement.

  • Resolve escalations with care: Oversee and, when necessary, directly resolve customer billing and collections issues while ensuring a positive customer experience.

  • Collaborate cross-functionally: Partner with Sales, Customer Success, Finance, and IT to streamline quote-to-cash processes and eliminate customer pain points.

  • Lead and develop the team: Inspire, coach, and grow a team that thrives on operational discipline, accountability, and delivering high-quality service


Do You Have the Right Ingredients*?

(Requirements)



  • 7+ years of experience in Billing, Collections, Revenue Operations, or other transactional operations roles.

  • Demonstrated ability to manage and scale customer-facing operations with a strong service orientation.

  • Experience enforcing and improving policies, compliance, and SLAs in operational environments.

  • Proven ability to identify process inefficiencies and implement effective solutions.

  • Strong analytical skills, with the ability to interpret data, define KPIs, and use insights to inform decision-making.

  • Excellent communication and problem-solving skills, with a track record of resolving customer issues in a professional, customer-first manner.

  • Experience managing and developing high-performing teams.

  • Experience with systems such as Salesforce, Zuora Billing or OracleNetSuite; SQL or similar technical skills; 

  • Experience working with shared service centers or offshore teams.


AI at Toast


At Toast we’re Hungry to Build and Learn.

We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.

We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them.

The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.


Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.

Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Learn more about our benefits at .


#LI-DNI

The base salary range for this role is listed below.

The starting salary will be determined based on skills and experience.

In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range
$112,000$179,000 USD

 


Diversity, Equity, and Inclusion is Baked into our Recipe for Success


At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility.

By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.


We Thrive Together


We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.

Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

To learn more about how we work globally and regionally, check out: .


Apply today!


Toast is committed to creating an accessible and inclusive hiring process.

As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.

If you need an accommodation to access the job application or interview process, please contact .


------


For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

Required Skill Profession

Financial Clerks


  • Job Details

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Are You Looking for Senior Manager, Billing Operations Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Toast adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Senior Manager, Billing Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Boston. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Senior Manager, Billing Operations?

Key qualifications for Senior Manager, Billing Operations typically include Financial Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Senior Manager, Billing Operations Job Success

Toast interview tips for Senior Manager, Billing Operations

Here are some tips to help you prepare for and ace your Senior Manager, Billing Operations job interview:

Before the Interview:

Research: Learn about the Toast's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Senior Manager, Billing Operations interview at Toast, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Toast's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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