Urgent! Senior Manager, Contract Operations Job Opening In Washington – Now Hiring PayPal
Description
:Essential Responsibilities:
Expected Qualifications:
Preferred Qualification:
Operational Excellence
Standardize contract templates, approval flows, documentation, and signature protocols globally.
Ensure alignment with stakeholders (Legal, Procurement, Sales, Treasury, Finance) on process improvements, policy updates, and technology enhancements.
Effectively maintain and enhance compliance with Signature Authority & Contract Management Policies.
Oversee all approval, execution, and signature policy standards, maintaining global consistency and training for commercial legal agreements.
Establish, monitor, and maintain robust service level agreements (SLAs) for all key contract operations processes, using defined metrics and regular reporting to measure success, identify gaps, and drive continuous improvement in service delivery.
Communicate policy and process updates, ensuring alignment and understanding across all stakeholder groups and the broader legal teams.
Ensure all contracts meet legal, regulatory, and internal policy standards.
Identify and mitigate risks or compliance gaps, collaborating with relevant teams for remediation.
Maintain accurate, updated records in centralized contract management systems ensuring robust document retention and data integrity.
Stakeholder Collaboration & Reporting
Serve as primary contact for both internal and external stakeholders regarding contract status, escalations, and inquiries.
Build and maintain cross-functional relationships across Legal, Sales, IT, Engineering, and external providers to resolve challenges and drive objectives.
Generate and deliver executive-level reports on contract performance, cycle times, risks, opportunities, and AI adoption in contract execution.
Continuous Improvement & Change Leadership
Lead business initiatives to optimize contract operations, improve cycle times, providing actionable insights and user experience.
Serve as a trusted advisor toContract Technology Enablement leader tore-designand optimizecontracting workflows to increase efficiency from intake to executionincluding clause analysis, automated redlining, risk scoring, and playbook-guided negotiations to minimize legal touch and fast track deal cycles.
Team Leadership & Operational Oversight
Lead, develop, and mentor the Contract Administration & Operations team globally, ensuring excellence across contracting administrative processes from request intake, triaging, approvals, signatures, process improvements, template and Playbook management, ALSP oversight, identifying opportunities for AI and automation to enhance current contracting workflows and fast track cycle times with greater efficiency.
There is a potential to expand the scope of this team to cover drafting support, review, negotiation assistance, execution, renewals, and termination processes to bring greater ROI and efficiencies leveraging AI-powered features.
Directly oversee day-to-day operations of contract management systems, including the administration, intake, and execution of contract requests via existing and new platforms (e.g., Apttus, Salesforce, Knowable and Sirion).
Manage escalations from various contract intake queues, including legal admin, self-service requests (such as NDAs), and sales/attorney requests.
Oversee and resolve escalations regarding signature processes, workflow bottlenecks, or contract approvals, across all agreement types.
Serve as a point of escalation and provide guidance to employees and attorneys on commercial legal queries, contracts workflows, and document retrievals (including regulatory and audit inquiries).
Ensure best practice knowledge-sharing, seamless PTO handovers, and responsive support to internal clients.
Qualifications
Required:
Education: Bachelor’s degree in law, Business Administration, or related field.
Experience: 7+ years in contract management, legal operations, or commercial law with demonstratedexperience in technology-driven contracting process transformation.
Contracting Acumen: Extensive experience drafting and negotiating commercial agreements, with strong knowledge of contract law.
Technical Expertise: Proven track record of leveraging CLM systems with AI-powered contracting features to accelerate contract execution and suggest areas of improvement to the contracting platform to meet changing business needs.
Project Leadership: Strong program management skills, with experience delivering large-scale cross-functional initiatives on time and on budget with limited resources.
Global Mindset: Experience managing multi-region teams and navigating complex, matrixed organizations and building solutions with global mindset.
Analytical Skills: Data-driven approach to decision-making with the ability to interpret metrics, identify trends, and propose solutions.
Communication Skills: Exceptional written, verbal, and presentation skills with the ability to influence at the executive level.
Preferred:
JD or equivalent legal qualification is strongly preferred.
Legal qualification and prior practice experience in commercial, technology, or corporate law.
Experience in payments, fintech, or other highly regulated industries.
Knowledge of emerging AI applications in legal and contracting domains.
Subsidiary:
PayPalTravel Percent:
0-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
For more information, visit .
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.
Any such request is a red flag and likely part of a scam.
To learn more about how to identify and avoid recruitment fraud please visit .
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy.
And we can’t do this without our most important asset—you.
That’s why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit .
Who We Are:
to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.
We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please .
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.
Please don’t hesitate to apply.
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Unlock Your Senior Manager Potential: Insight & Career Growth Guide
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Great news! PayPal is currently hiring and seeking a Senior Manager, Contract Operations to join their team. Feel free to download the job details.
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