Senior Manager, Deposit Lifecycle

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.

Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

Support the ideation, development, organization, planning, and execution of projects, programs, and initiatives of varying sizes with a focus on client-level programs.

Design, create, and optimize critical performance and channel metrics for multiple high priority segments and leading priorities.

Develop the critical performance indicators and partner with various groups to ensure clients have a seamless omnichannel experience interacting with their Deposit product.

• Accountable for overall performance of the consumer Deposits portfolio including client experience and long-term growth including market share, wallet share and incremental segment identification.
Create strong cross-functional alignment towards the vision and strategy, build relationships with stakeholders and team to help influence and drive successful outcomes.
• Provides strategic leadership of the end-to-end client journey roadmap across multiple products, processes, segments and channels to enhance the client experience.

Drive business process transformation to create long-term competitive advantage through a differentiated client experience.
• Provides oversight and direction for broad, cross-functional strategic initiatives to improve consumer Deposits client acquisition and service model.

Efforts should focus on process and experience enhancements to increase client engagement and our market position.


• Maintain strong working relationships with senior leaders throughout the company (marketing, legal, risk, compliance, channels, operations, technology, etc.) to drive effective outcomes in a heavily matrixed environment.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

Bachelor’s degree in a business-related major with a strong academic record, or equivalent education and related training 
2.

15+ years of experience within Banking or Financial Services 
3.

7+ years of experience in a staff role such as product management, product strategy, analytics or marketing.


4.

Outstanding influencing, partnership-building and collaboration skills with proven ability to initiate and drive strategic change on major projects.


5.

Exceptional analytical and creative problem-solving skills - ability to generate actionable insight and recommendations from complex analytics and large data sets Ability to drive clarity out of ambiguity and to synthesize key points of strategic direction.

Demonstrated strategic thinking, problem-solving, and decision-making skills
6.

Demonstrated ability to organize and lead large cross-functional teams of senior leaders on major strategic initiatives 
7.

Outstanding, executive-level written and verbal communication skills.

Ability to succinctly and clearly convey conclusions and recommendations to executive leadership.


8.

Ability to successfully handle multiple priorities within a fast paced, results-oriented environment and make decisions and give direction to others around where to focus efforts.


9.

Ability to work with a high degree of autonomy and authority in ambiguous and changing situations to manage results and meet deadlines with superior quality.

Ability to independently initiate new efforts to address emerging priorities.


10.

Demonstrated ability to identify and manage key risks and to work effectively with risk leaders.


11.

Ability to guide and manage third party vendors on matters including contract negotiations, continuous improvements, ongoing monitoring and partnership activities 
12.

Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.


13.

Ability to travel, occasionally overnight 

Preferred Qualifications:
1.

Master’s degree 
2.

10+ years combined experience in consumer banking, small business banking, debit, or payments 
3.

Broad and diverse experience in marketing, finance, acquisitions, product development and analytics.


4.

Broad experience across channels, including experience managing multiple branch leaders.


5.

Leadership experience in the Product Management lifecycle including idea generation, developing, implementing and managing products and services 
6.

Experience providing leadership and guidance to analytics efforts 
7.

Project Management experience 

The annual base salary for this position is $165,000 - $180,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Required Skill Profession

Operations Specialties Managers