Senior Manager, Enterprise Payments Product Operations

Job description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise.

The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide.

We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.
**About the Role**
This newly created role of Sr. Manager, Enterprise Payments Product Operations is an exciting opportunity to contribute to and support critical business operations for Enterprise Payments.
This newly created role of Sr. Manager, Enterprise Payments Product Operations is an exciting opportunity to contribute to and support critical business operations for Enterprise Payments.
The successful candidate will play a key role in risk management, control oversight, and governance activities, with a strong focus on RCSA (Risk and Control Self-Assessment) execution and ongoing risk monitoring.

The role will also contribute to other product operations and risk oversight initiatives such as issue management, new product approvals, and operational readiness—ensuring the delivery of compliant, resilient, and well-governed payment solutions.
This newly created role of Sr. Manager, Enterprise Payments Product Operations is an exciting opportunity to contribute to and support critical business operations for Enterprise Payments.
The successful candidate will play a key role in risk management, control oversight, and governance activities, with a strong focus on RCSA (Risk and Control Self-Assessment) execution and ongoing risk monitoring.

The role will also contribute to other product operations and risk oversight initiatives such as issue management, new product approvals, and operational readiness—ensuring the delivery of compliant, resilient, and well-governed payment solutions.
As this team is in the process of being formed, the successful candidate must be comfortable working in a dynamic environment where priorities and responsibilities may evolve.

The governance team is responsible for a broad range of product operations and risk oversight initiatives, including operational risk events, issue management, audits and exams, new product approval processes, operational resiliency, and other governance-related functions.

Flexibility, adaptability, and a willingness to take on new tasks as the organization grows will be key to success.
**Key Responsibilities**
+ Lead and execute RCSA (Risk and Control Self-Assessment) activities — identify, assess, and monitor risks, ensuring controls are effectively designed and implemented.
+ Perform ongoing refresh and annual updates of RCSA, ensuring control effectiveness is maintained and emerging risks are addressed.
+ Support other RAUs’ RCSAs by providing input where the team acts as a process owner or relier, ensuring alignment and transparency across functions.
+ Perform quality assurance on documentation, risks, and controls to ensure accuracy and completeness.
+ Serve as a subject-matter expert in control management, supporting product lifecycle activities, governance reviews, and approvals.
+ Use data and analytics to identify trends, monitor control effectiveness, and detect potential systemic risks or process weaknesses.
+ Partner across Product, Risk, Compliance, and Control Management teams to strengthen the control environment and promote consistent governance practices.
+ Support operational readiness and new product approval processes, ensuring control requirements and compliance considerations are met prior to launch.
+ Identify and implement process improvements to streamline workflows, eliminate bottlenecks, and enhance efficiency within product operations.
+ Assist in other risk oversight and product operations initiatives as needed to support broader enterprise priorities.

**Minimum Qualifications**
+ Strong understanding of RCSA processes, operational risk frameworks, and control programs.
+ Experience with global non-card payments (ACH, wire, RTP) preferred.
+ Familiarity with operational risk concepts, tools, and methodologies.
+ Analytical mindset with strong problem-solving and process improvement skills.
+ Proven ability to work autonomously and adapt quickly to shifting priorities and multiple demands.
+ Strong project management skills for delivering results in complex, matrixed environments.
+ Excellent interpersonal and collaboration skills; able to influence and build relationships across functions and levels.
+ Strong written and verbal communication and presentation skills, with the ability to tailor messaging for multiple audiences.
+ Proficient with power point and excel for basic reporting, tracking and presentations.
+ Effective time management and prioritization skills.
+ A proactive, resilient, and positive attitude.
**Qualifications**
Salary Range: $123,000.00 to $215,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best.

This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
**Job:** Product
**Primary Location:** US-New York-New York
**Schedule** Full-time
**Req ID:** 25019227

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