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Urgent! Senior Manager, Operations - Global Job Opening In Bentonville – Now Hiring Walmart
Position Summary...
This is a new role to oversee the build out and transition of seller support into a global organization.What you'll do...
About the team
The seller support team owns the experience sellers have when encountering issues in managing their business on the platform.
While today the team is focused on reactive issue resolution, we are moving the associate base to be a more consultative type of role where they ensure reactive issues are resolved while also providing the seller proactive guidance and support to help them find success on the marketplace.
This role will be a peer to two Sr. Managers managing support for the US MP, one Sr. Manager who owns the organization that manages day to day performance for our BPO vendors, and one to be hired Sr. Program Manager.
What You'll Do
At start, this will be a role focused on influential leadership.
They will work with the MX, CA, and CL support leaders to bring them to parity with metrics, tools, and process with the US based team as well as providing any best practices from these regions to the US team.
In the next one to two years, this role will be a key player as seller support transitions to a truly global organization where support is divided by language rather than country marketplace.
This leader will then own the experience for all languages of support outside of English (to date that is Spanish and French Canadian) and will work closely with the international MP team largely based in Bentonville.
What You'll Bring
Strong International contact center Operations Leadership, preferably with experience managing global teams
Strong project management skills
Understanding of support for a two-sided marketplace, preferable experience leading B2B support teams
Strong bilingual communicator (Spanish, English required)
Benefits ; Perks:
Beyond competitive pay, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc.
is an Equal Opportunity Employer By Choice.
We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them.
That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
For information about PTO, see .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
For information about benefits and eligibility, see .
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.Preferred Qualifications...
Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management - Project Management Professional - CertificationPrimary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America✨ Smart • Intelligent • Private • Secure
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Unlock Your Senior Manager Potential: Insight & Career Growth Guide
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Great news! Walmart is currently hiring and seeking a Senior Manager, Operations Global to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Walmart adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Manager, Operations Global Jobs United States varies, but the pay scale is rated "Standard" in Bentonville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Manager, Operations Global typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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