Senior Manager, People Business Operations & Change Management

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 20K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.

You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that’s work worth doing.

**Senior Manager, People Business Operations & Change Management**

**Why We Have This Role**

Qualtrics is looking for an energetic individual to support our Chief People Officer and partner on business objectives.

An ideal candidate would be someone who leads strategic projects and initiatives across the People team while establishing and operating the rhythms of the People organization.

Improving communication and change management of strategic programs/projects in the People organization are a top priority.

Driving transformative programs across the People team and with our key stakeholder teams will impact the future of the People organization at Qualtrics.

This role reports to the Chief People Officer.

**How You’ll Find Success**

+ You thrive in times of ambiguity.
+ You are energized by fast-paced decision making and execution.
+ You can move a team forward in high degrees of challenge or change.
+ You're motivated to solve complex problems.
+ You have a strong executive presence and customer orientation.

**How You’ll Grow**

+ You will work with our leaders on a daily basis and learn how the business is run.
+ You'll be a self-starter.
+ You'll lead inclusively, also demonstrating cultural competence and emotional intelligence (EQ) and adaptability quotient (AQ)
+ You'll excel in creating clarity.
+ You'll become excellent in written and verbal communication skills – communicating in a way that informs, educates, and inspires teams – leads to teams of employees at various levels who are not direct reports.
+ You'll be strong in time management, organization and prioritization skills and have the ability to work to tight deadlines.
+ You'll have exceptional presentation abilities.
+ You'll embrace a growth/learner mindset.

**What You'll Do**

+ Partner in building the strategy for the People organization
+ Build comprehensive project plans, including change management strategy and execution, to implement new or enhanced projects and programs
+ Responsible for identifying and operationalizing the operating rhythms of the org including quarterly business reviews, councils, steering committees, budget planning, headcount management and town halls
+ Partner with the People Leadership and Finance teams to manage headcount and budget across the organization.
+ Partner on some Executive customer engagements to ensure the conversation will be set up for success and to drive the right level of thought leadership and connection.
+ Ensure strategic projects are being run end to end and minimizing risks (i.e. HCM selection and implementation)
+ Proactively monitor and track the employee experience activities against milestones and metrics, escalating as required
+ Liaison to various business groups (Global Rewards, People Business Partners, Talent Acquisition, People Service Delivery, Workplace Experience, People Brand, People Development, Legal, etc.) to ensure thoughtful execution of change management
+ Responsible for ensuring X4 invites are drafted/sent, any materials for presentations are crafted in a way that is authentic and genuine highlighting Qualtrics technology
+ Closely partner with the Chief People Officer on other projects as needed.
+ This role might be required to travel up to a maximum of 5 days per month in an ordinary calendar month.

**What We’re Looking For on Your Resume**

+ 10+ year’s experience driving complex large scale global projects with experience in Human Resources and business operations, and/or program management
+ Demonstrated experience in project management throughout the entire life of a project, including defining the project, identifying required resources, selecting and training the team, monitoring deliverables and performance against objectives, making adjustments where necessary, providing feedback and recognition, delivering the final “product” and creating process documentation
+ Experience building and executing change management strategy, including identifying sponsors, developing the training, managing through resistance, tracking progress and analyzing results
+ Previous leadership experience in HR/People Team or Employee Experience, particularly in a matrix organization with cross-functional collaboration
+ Demonstrated business acumen and the ability to connect the dots between people, customers, and products
+ Demonstrated ability to engage with executives
+ Experience in working work independently and cross functionally

**What You Should Know About This Team**

+ We collaborate to get things done
+ We come up with solutions rather than dwelling on problems
+ We ask questions and lean in to help - we’re all in this together
+ We embody a culture anchored in TACOS (Transparency, All-In, Customer Obsession, One Team, and Scrappy) as core values
+ We have a profound commitment to Belonging

**Our Team’s Favorite Perks and Benefits**

+ Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year).
+ An inspiring office design fostering creativity, from rooftop views to an open and collaborative workspace.
+ Generous paid time off - 15 PTO + 5 Personal Days + 10 Holiday Closures.
+ Comprehensive benefits packages, including medical coverage for employees and their families, dental, vision, and life insurance.
+ Perks such as snacks, drinks, and free lunches in our office.
+ Participation in Qualtrics' success as part of your compensation.

**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays, Tuesday, and Thursdays.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life.

_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._

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_Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) ,Equal Opportunity Employment (https://www.eeoc.gov/poster) ,Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)_

_Qualtrics is committed to the inclusion of all qualified individuals.

As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._

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Required Skill Profession

Other General