Senior Manager – Training Strategy and Program Integration

Job description

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience, new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
You will be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success.

Together, we will win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.

And we will do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
**How will you make an impact in this role?**
Enterprise Data Management & Products (EDMP), a key part of our Enterprise Technology Services organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.

The Enterprise Data Office (EDO) is part of Enterprise Data Management & Products (EDMP).

Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.

By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.
American Express continues to invest in enterprise data management, and as part of the journey, the Enterprise Data Office is seeking a Senior Manager to drive training and program integration.
**Primary Responsibilities:**
+ Drive development and management of the data management training strategy for the Enterprise Data Office - designing a scalable and cohesive learning and development plan that addresses skills gaps across Enterprise business and technology teams.
+ Build and socialize strategic roadmap and implementation plan for learning & development initiatives coming out of the EDOOwn the full end-to-end program execution of data management-related learning & development initiatives
+ Conduct learning needs analyses and gap assessments - define learner personas, and map tailored journey paths that align with data-management related role roles and skills gaps.
+ Enforce instructional design standards, content quality, and governance and regulatory updates into learning contentPartner with business and technology leaders to ensure the right audiences are identified and enrolled in the data training program aligned to their roles and responsibilities and learning needs.
+ Establish and own key training metrics and evaluation processes to measure effectiveness, track adoption, and ensure learners meet enterprise data standards and proficiency goals per regulatory requirements.
+ Collaborate across EDO teams, Enterprise teams, and senior leadership to generate buy-in, align with broader organizational change management efforts, and integrate training efforts with enterprise initiatives, including communications, policy, and governance.
**Minimum Requirements:**
+ 4 years of experience focused on learning and development and / or training strategy and planning.
+ 2 years in program management for cross-functional initiatives .
+ Bachelor’s degree.
**Preferred Qualifications:** Significant experience identifying learning needs, developing learner personas, mapping learner journeys, and using them to drive targeted content design and delivery
+ Experience as a Learning & Development consultant, advising clients on strategic approaches for training and development programs.
+ Expert knowledge of adult learning theories (ADDIE), instructional design, and current best practices in learning.
+ Detail oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.
+ Experience at large US and /or global financial institutions.
+ Experience managing critical and time-sensitive deliverables in highly regulated environments
+ Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.
+ Excellent communication skills with a demonstrated ability to articulate complex concepts in a manner consumable by a broad stakeholder base, including a senior executive audience.
+ Experience in an environment with ambiguity, using structure, influence, and prioritization to keep the work and team on track.
+ Familiarity with eLearning software (Articulate 360, SCORM/xAPI basics, multimedia production, and LMS integration
Guardian
**Qualifications**
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition.

Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best.

This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Data Mgmt and Analytics
**Primary Location:** US-New York-New York
**Other Locations:** US-North Carolina-Amex - for internal use only, US-Arizona-Phoenix
**Schedule** Full-time
**Tags** 1LOD_Data-EDO
**Req ID:** 25015934

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