Senior Network Technology Support

Job description

**Job Description:**

**This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.

No relocation is offered.**

Join AT&T and help shape the future of communications and technology that connect the world.

We value innovators who seek to explore the unknown and challenge the status quo.

Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences.

At AT&T, you won’t just imagine the future—you’ll build it.

**What you’ll do:**

**Key Roles and Responsibilities:** Typical tasks may include, but are not limited to, the following:
• **Troubleshooting and Issue Resolution:** Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• **Network Monitoring and Maintenance:** Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• **Configuration and Deployment:** Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
• **Collaboration and Coordination:** Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
• **Documentation and Reporting:** Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

**What you’ll need:**

Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

**What you’ll bring:**

An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts.

Guides others, applying advanced principles and company practices.

Leads moderate sized projects (or parts of larger projects) with strategic value.

Operates autonomously with frequent senior leadership interaction.

**TCP Career Step Differentiator:**

Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets.

**Environmental Requirements:**

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function.

This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

**Education/Experience:**

Bachelor’s degree (BS/BA) desired.

3+ years of related experience.

Certification is required in some areas.

**Supervisor:**

No

Our Senior Network Technology Support, earns between $94,300-$141,500 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education/training.



**Joining our team comes with amazing perks and benefits:**

+ Medical/Dental/Vision coverage 
+ 401(k) plan 
+ Tuition reimbursement program 
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) 
+ Paid Parental Leave 
+ Paid Caregiver Leave 
+ Additional sick leave beyond what state and local law require may be available but is unprotected 
+ Adoption Reimbursement 
+ Disability Benefits (short term and long term) 
+ Life and Accidental Death Insurance 
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 
+ Employee Assistance Programs (EAP) 
+ Extensive employee wellness programs 
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
+ AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite – Full-time office role-

**Weekly Hours:**

40

**Time Type:**

Regular

**Location:**

Alpharetta, Georgia

**Salary Range:**

$94,300.00 - $158,400.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated.

We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

Required Skill Profession

Other General