senior operations manager, New York Roastery

Job description

Now Brewing – senior operations manager, Starbucks Reserve – New York Roastery! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company.

One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio.

Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US.

This job contributes to Starbucks’ success by leading a team of operations managers within a Roastery to achieve business results while elevating systems that create the Starbucks Reserve® Experience for our customers and partners.

The Starbucks Reserve® senior operations manager provides portfolio level leadership expertise and support in retail food and beverage while continuously improving partner capability, customer experience and business results.

Your time is spent building capabilities in staffing, coaching, developing, and managing the performance of a portfolio of operations managers and partners, serving customers to create a world class, hospitable experience, maintaining a safe store environment, ensuring seamless day-to-day operations, and maximizing business performance across the portfolio.

The partner is responsible for modeling and acting in accordance with Starbucks mission and values.

This role is based on-site at a Reserve or Roastery location and requires open availability (including nights, weekends, and holidays) to ensure the incumbent can meet the needs of the business.

As a senior operations manager you will:

Leadership
• Set goals and pace for operations managers, develop organizational capability, and model how we work together.
• Manage with integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks.
• Drive the engagement, development, and performance of all managers on their team.
• Identify and communicate key responsibilities and practices to ensure the immediate team of direct reports promotes a positive attitude, confidence in leadership, and collaborative teamwork to achieve business results.
• Support the implementation of company programs, procedures, methods, and practices to promote Starbucks key messages and achieve a competitive advantage.
• Develop relationships in the retail market to keep current with industry talent, benchmarking, and identifying industry trends.
• Model exceptional customer service and relationship-building behaviors.
• Stay abreast of the business and competitive landscape, trends, and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.


• Collaborates with both on site cross functional specialists and other support partners to accelerate business performance and unlock capability.

Planning and Execution
• Develop strategic and operational plans for the operations managers, manage execution, and deliver results.
• Direct and continuously improve store operations across the total Roastery to achieve company objectives for both operational excellence and business unit results.
• Identify, plan, and execute areas for improvement to ensure consistent exceptional service to customers.
• Plan and execute strategies to increase sales while controlling operational costs within the Roastery.
• Plan, communicate, and manage processes and practices to ensure that programs and initiatives align with company and business unit goals and objectives.
• Communicate clearly, concisely, and accurately to ensure effective operations at the zone and store level.

Business Requirements
• Provide subject matter expertise and execute functional responsibilities.
• Access retail support partners to support Roastery-wide operations and execute store and ecosystem-wide initiatives, such as Partner Resources, Partner & Asset Protection, Technology, Retail Public Health, Finance, Facilities, and others.
• Build operations manager capability to analyze zone-level business trends and results.
• Provide feedback on a regular basis to support partners to ensure the most successful business partnership.
• Manage retail business financials (e.g., food and beverage costs, labor, and other controllables), set quarterly business priorities, and drive the operations manager team to grow sales in service of achieving business unit and company goals.
• Create Roastery-specific strategies and manage a team of managers to deliver results across all categories.
• Utilize operational tools, resources, and reports to analyze the business and identify and address trends and issues in store performance.
• Work with local service providers to support day-to-day operational needs and ensure procedures are followed.
• Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards.

Partner Development & Team Building 
• Provide partners with coaching, feedback, and developmental opportunities, using collaboration and peer coaching to build effective teams.
• Develop and maintain a culture of confident and knowledgeable managers and partners who deliver differentiated experiences, prioritize customers over tasks, and create a welcoming, inspiring, rewarding, and seamless experience.
• Challenge and inspire partners to achieve business results.
• Build operations manager capability to coach, develop, and manage the performance of their direct reports.
• Develop the team and provide opportunities for growth, promote innovation, and lead the team to develop best practices and share ideas.
• Coach, mentor, and inspire partners based on their individual strengths, opportunities, and needs.

Lead with, coach, and promote a growth mindset.
• Ensure operations managers and partners adhere to legal and operational compliance requirements.
• Oversee training and development of partners, ensuring they receive effective and efficient training to perform their jobs with excellence.
• Recruit, hire, and retain a passionate team with function-specific knowledge and expertise in various skills.
• Provide coaching, direction, and leadership support to team members to achieve partner, business, and customer results.
• Utilize various performance and talent development methods to meet the needs of individual partners and the objectives of the business.
• Communicate regularly with the store leadership team (including operations managers, specialists, and the store director) about operational and partner observations, challenges, concerns, insights, and suggestions.

We’d love to hear from people with: 

• 5+ years of experience managing multi-unit retail, restaurant, large scale restaurant and/or hospitality organizations.
• Experience working across functional business units to develop effective business solutions that align with company and business unit/department objectives 
• Experience and proven capability in financial planning, forecasting, analysis, and profit and loss responsibility 
• Experience and proven in effective decision-making and operational problem-solving to achieve business optimization 
• Ability to increase store sales and profitability through operational improvement 
• Ability to recruit, assess, train, develop and promote partners 
• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
• 21+ years of age

Preferred Qualifications
• Education: College degree or experience in a closely related field may substitute for a portion of the required experience 
• Leadership experience in a high volume, full service, and structured restaurant concept 
• Experience with lifestyle based experiential brands, hospitality, big-box and/or specialty retail, restaurants and/or fine dining preferred 
• Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community 
• Additional languages beneficial

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.

Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.

Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.

Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

You will also have access to backup care and DACA reimbursement.

Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.

This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.

For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Join us and inspire with every cup.

Apply today!

Starbucks Coffee Company is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Required Skill Profession

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