Urgent! Senior Product Manager, ITSM focused on Broadcast (ServiceNow) Job Opening In Atlanta – Now Hiring Warner Bros Discovery
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.
Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
Here you are supported, here you are celebrated, here you can thrive.
*Must work a hybrid schedule (3 days onsite) out of our Atlanta office.*
Your New Role:
The Senior Product Manager – ITSM (Broadcast Focus) will play a pivotal role in the Enterprise Service Management Office (ESMO), driving the evolution and success of ServiceNow-based solutions tailored to broadcast and linear television operations.
Based in Atlanta, this role reports to the Manager of Product Management and is part of a collaborative team of product managers responsible for delivering high-impact, enterprise-scale solutions.
This role will focus on optimizing IT Service Management (ITSM), Field Service Management (FSM), Customer Service Management (CSM), and Enterprise Asset Management (EAM) capabilities within the ServiceNow platform.
The ideal candidate will bring deep expertise in ServiceNow modules and a strong understanding of broadcast operations, ensuring that platform capabilities align with business needs and deliver measurable value.
The Senior Product Manager will engage directly with business stakeholders to shape demand, define user stories, and guide the development lifecycle.
This role will also work closely with Platform Engineering to prioritize and deliver enhancements that align with strategic roadmaps and enterprise goals.
Your Role Accountabilities:
Product Strategy & Vision
Define and evolve product strategies for ITSM, FSM, CSM, and EAM within the broadcast and linear television domain.
Translate business needs into product roadmaps aligned with the broader ESM platform strategy.
Collaborate with the Manager of Product Management to ensure product direction supports enterprise objectives and platform governance.
Stakeholder Engagement & Demand Shaping
Partner with business units to understand operational challenges and translate them into actionable product requirements.
Facilitate workshops and discovery sessions to gather feedback and shape user stories.
Act as a liaison between business stakeholders and engineering teams to ensure alignment and transparency throughout the product lifecycle.
Delivery & Execution
Collaborate with Enterprise Service Management Engineering (ESME) to ensure timely and high-quality delivery of product enhancements.
Prioritize product backlogs and support sprint planning activities to ensure alignment with roadmap goals.
Monitor product performance and adoption, using data to inform continuous improvement.
Platform Alignment & Operational Excellence
Ensure product development aligns with platform standards, governance, and architectural best practices.
Promote reuse of platform capabilities and drive consistency across ServiceNow implementations.
Support operational excellence by identifying opportunities for automation, efficiency, and improved user experience.
Qualifications & Experiences:
5+ years of experience in product management, with a focus on enterprise platforms and ITSM.
3+ years of hands-on experience with ServiceNow, including deep knowledge of ITSM, FSM, CSM, and EAM modules.
Proven experience supporting broadcast or telecommunications operations, with a strong understanding of asset lifecycle management in those environments.
Demonstrated ability to lead cross-functional initiatives without direct authority, influencing outcomes through collaboration and strategic thinking.
Strong analytical and communication skills, with the ability to translate complex requirements into clear, actionable plans.
Bachelor’s degree or equivalent relevant work experience
Not Required but Preferred Experience:
ServiceNow certifications in ITSM, FSM, or CSM.
ITIL v4 Foundation or higher-level certifications (e.g., ITIL Strategic Leader).
Experience with Agile methodologies and tools (e.g., Jira, Azure DevOps).
Familiarity with media and entertainment industry workflows and technologies.
**Atlanta based candidates will be a priority to consider as relocation assistance is not approved for this role.
**Must be eligible to work for any employer in US without sponsorship now or in the future.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.
You can find them at along with some insights from the team on what they mean and how they show up in their day to day.
We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
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Unlock Your Senior Product Potential: Insight & Career Growth Guide
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Great news! Warner Bros Discovery is currently hiring and seeking a Senior Product Manager, ITSM focused on Broadcast (ServiceNow) to join their team. Feel free to download the job details.
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