Senior Product Manager, Tech, Print on Demand, Operator Experience

Job description

Description
About the team:
Amazon strives to be Earth's most customer-centric company.

With Print On Demand (POD), we envision a world where customers can buy any book in any language and, where publishers and authors can distribute their titles without having to hold physical inventory, where every book is always “in-stock” and customer orders are manufactured in real-time and delivered on-time, helping the environment by only printing books readers want.

About the role:
We are seeking an industry-leading Senior Product Manager - Technical to drive the roadmap for our Print on Demand operators, who rely on our management tools for daily critical operations.

You’ll define and deliver the Operations management experience, and you’ll use the latest technologies to develop management tools, recommendations and automations, and data visualizations to generate actionable insights.

As a Senior Product Manager Tech, you’ll make our new Native AWS manufacturing software easy to adopt and to operate.

You’ll partner closely with software, hardware, big data, AI/ML, Operations, and user experience teams to deliver the best experience for our internal and external customers.

The ideal candidate will have excellent product, problem solving and communication skills and be able to effectively interact with technical and non-technical stakeholders at all levels.

The candidate will be at ease dealing with ambiguity, have strong attention to detail, be motivated by a fast-paced environment, and be comfortable thinking big and diving deep.

This means you are not only able to develop and drive high-level strategic initiatives while staying on top of tactical execution, but can also roll up your sleeves, dig in and get the job done.

If you sound like this person, we can't wait to meet you!

Key job responsibilities
- Lead the vision, definition, and WW delivery of our Operations Management roadmap.
- Collaborate closely with cross-functional teams, including engineering, science, product management, UX design, and business stakeholders, to define and execute a product roadmap to deliver upon these features and experiences.
- Communicate ideas effectively, both verbally and in writing, to all types of audiences.

Write narratives, PR/FAQs, and other strategic documents.
- Work backwards from our customers and collaborate with the design team to leverage customer feedback, metrics, and data and refine UI and UX.

Translate insights into actionable design improvements for an optimal user experience.
- Experience owning feature delivery and tradeoffs of a product
- Monitor key performance indicators (KPIs) and analyze metrics to measure impact, identify areas for improvement, and drive continuous optimization.
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred Qualifications
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.

Required Skill Profession

Other General