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Urgent! Senior Product Support Specialist Job Opening In Durham – Now Hiring Southern Company
Description
Job Summary:
Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators.
This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective solutions.
Minimum Qualifications:
Education & Experience:
+ 12+ years of commercial/industrial experience with generators, ATS/switchgear, and paralleling control systems.
+ Bachelor’s degree in Electrical Engineering may substitute for 4 years of experience.
+ 5+ years of experience in product testing and development.
Technical Skills:
+ Proficient in reading electrical/mechanical schematics and engineer-of-record drawings.
+ Experience with PLCs, generator controllers, protective relays, alternators, and generators.
+ Commissioning and field experience required.
+ NFPA 70 ARC Flash Certification preferred.
+ Valid driver’s license required.
+ Strong understanding of AC/DC electrical theory and operational theory of switchgear/PowerGen products.
+ Ability to troubleshoot and make engineering programming changes to controllers, PLCs, and HMIs.
+ Experience leading root cause analysis events.
+ Excellent time management and prioritization.
+ Strong analytical and problem-solving abilities.
+ Effective communication via phone and email.
Job Duties & Responsibilities:
+ Act as liaison between field and factory engineering teams.
+ Support complex start-ups and field troubleshooting.
+ Provide onsite engineering changes and communicate action items.
+ Assist in field retrofit projects and technical documentation.
+ Support training teams and escalate critical issues.
+ Help schedule and prioritize tasks with Product Support Manager.
Physical Demands & Work Environment:
+ Up to 45% travel required.
+ Exposure to industrial environments including generators, welding, and outdoor conditions.
+ Ability to work in both office and field settings.
+ Manual dexterity for operating digital equipment.
+ Occasional after-hours and weekend support.
About PowerSecure:
PowerSecure, a Southern Company subsidiary, delivers innovative energy solutions to utilities and commercial clients.
Benefits:
+ Medical, dental, vision, and life insurance
+ Competitive pay and 401(k) match
+ PTO, holidays, and sick leave
+ FSA/HSA options
+ Wellness programs
+ Tuition reimbursement
+ Employee referral program
Equal Opportunity Statement:
PowerSecure is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure
✨ Smart • Intelligent • Private • Secure
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Unlock Your Senior Product Potential: Insight & Career Growth Guide
Real-time Senior Product Jobs Trends in Durham, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Product in Durham, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 212956 jobs in United States and 321 jobs in Durham. This comprehensive analysis highlights market share and opportunities for professionals in Senior Product roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Southern Company is currently hiring and seeking a Senior Product Support Specialist to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Senior Product Support Specialist Jobs Durham.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Southern Company adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Product Support Specialist Jobs United States varies, but the pay scale is rated "Standard" in Durham. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Product Support Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Senior Product Support Specialist interview at Southern Company, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Southern Company's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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