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Urgent! Senior Program Manager - Change Management Job Opening In USA, USA – Now Hiring Zayo

Senior Program Manager Change Management



Job description

Responsibilities

  • Own the enterprise change control framework for OSP and ISP project management systems and processes, ensuring alignment with governance, compliance, and operational standards.

  • Act as a strategic advisor to leadership, presenting clear impact analyses and recommendations to guide decision-making on high-value changes.

  • Lead and facilitatecross-functional governance forums (change review boards, steering committees, executive councils), driving accountability and prioritization.

  • Translate business and technical requirements into structured change programs, ensuring they are delivered on time, within scope, and aligned with broader business strategy.

  • Develop and enforce standardized workflows, controls, and performance metrics for evaluating and monitoring the success of changes.

  • Build and maintain strong partnerships with OSP/ISP project managers, technology teams, and operational leaders to drive adoption of change initiatives.

  • Monitor organizational readiness, adoption rates, and post-change performance; implement feedback loops for continuous improvement.

  • Serve as a change champion, coaching stakeholders and building a culture of governance, accountability, and adaptability.

  • Identify and mitigate risks associated with change initiatives, ensuring operational continuity and minimizing disruption to active projects.

  • Lead continuous improvement initiatives across OSP and ISP, leveraging lessons learned to refine governance practices and enhance efficiency.

  • Qualifications

  • Bachelor’s degree in Business, Information Systems, Project Management, or related field (or equivalent experience).

  • Minimum of seven (7) years of experience in change management, business process management, or software program/project management, preferably in telecom, construction, or large-scale infrastructure.

  • Demonstrated ability to manage enterprise-level change initiatives with measurable impact on operational performance.

  • Strong facilitation and communication skills, with the ability to influence across all organizational levels, including executives.

  • Proven track record of implementing governance frameworks, process improvements, and technology-enabled solutions.

  • Advanced education or certifications such as Six Sigma, CCMP, or PMPare a plus.

  • Skills

  • Strong leadership and team collaboration skills with the ability to motivate, mentor, and lead cross-functional teams to an intended result

  • Excellent organizational and multitasking abilities, with strong attention to detail in project planning and execution.

  • Proficiency in project management methodologies (specifically Agile and Scrum), process and software management tools, and best practices.

  • Exceptional communication and interpersonal skills to effectively engage with technical and non-technical stakeholders.

  • Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance.

  • Miscellaneous Requirements

  • Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products.

  • Travel as required (Less than 10% estimated) for critical meetings.

  • Approved to work in the United States.

  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

    Estimated Base Salary Range: $87,600 - $134,700 USD/annually.

    #LI-AF1

    The base pay range shown is a guideline and reasonable estimate for this role.

    It takes into account the wide variety of factors that are considered in making compensation decisions.

    Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.

    Non- sales roles may be eligible to participate in a discretionary annual incentive plan.

    Sales roles may be eligible to participate in a sales incentive plan.Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.The posting will be active for a minimum of 3 days.

    The active posting will continue to extend by 3 days until the position is filled.Benefits, Rewards & Wellness
  • Excellent Health, Dental & Vision Insurance

  • Retirement 401(k) Savings Plan

  • Generous paid time off policy including paid parental leave


  • Required Skill Profession

    Business Operations Specialists



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