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Position Summary:
Seeking candidates for a Sr. Program Manager role in a Biologics CDMO to act as a Program Liaison between Japanese customers and project team.
A successful candidate will be the strategic liaison for our Japanese customer and internal teams.
You will champion strategically and be a true partner to customers, show a passion for the customer engagement and internal project team, and easily navigate a fast-paced, CDMO environment.
Responsibilities:
Client Management
Responsible for relationship and account management for assigned clients/portfolios in Japan.Cultivates Client relationship and escalates any Client and team concerns through appropriate leadership channels.Manages client expectations efficiently.
Maintains strong working relationships with all client representatives.
Able to mend and/or develop client relationships.Support PM-VOC process and work to identify and address opportunities to improve client service.Primary point of contact for all Client communications and coordination of third-party vendor and project needs.Participate in regulatory audits for the Japanese customers.Program Management
Manages program timelines along with the primary PM through all phases of development, from project award and kick-off through close-outCommunicates project status, progress, changes in schedule, scope changes, technical and/or quality issues to all relevant personnel on the customer side.Leads cross-functional teams without direct authority by casting a clear vision of project objectives/priorities and motivate the team to achieve them.
Able to resolve conflict and foster collaborative partnerships with others to achieve peak performanceAnalyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action.
Gathers stakeholder input and ranks the top project risks in terms of total impactFacilitates discussion regarding portfolio priorities (resolving resource conflicts)Business/Financial Management
Schedules and facilitates strategic client discussions and Joint Steering Committee meetings as required with Senior/Executive Leadership participation and support.
Generates meeting minutes and actions items for follow-up.Manages the technical and strategic development of the program drawing on relevant Technical leadership from across the organization.Directs and supports the client with project strategy.
Able to suggest and be involved in the implementation of improvements to systems and processes; support PMO with PLF readiness as needed.Requirements:
Minimum bachelor’s degree required, PhD preferably in science or engineering preferred.Ability to speak fluently in English and JapaneseClient relationship experience a must with demonstrated experiencePMP certification a plus (current or planned in the future)Minimum 8 years industry experience, with 5 years or more direct project management experienceHigh energy, able to effectively operate in fast-paced, growing and evolving environment.Familiarity with Good Manufacturing Practices in Biologics Manufacturing is essentialThe salary and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.
KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, 401K matching with 100% vesting in 60 days and employee recognition programs.
About KBI:
KBI Biopharma, Inc., a JSR Life Sciences company, is a global contract development and manufacturing organization (CDMO) providing fully integrated and accelerated drug development and biologics manufacturing services to life science companies.
KBI supports its 500+ customers in advancing more than 160 drug candidates from preclinical and clinical stages to market, including the manufacture of ten commercial products.
Recognized for quality manufacturing, KBI delivers robust process development and cGMP manufacturing services across its six global locations in the USA and Europe.
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