Senior Program Manager Enterprise Insights & Analytics Team HYBRID

Job description

Job Description
Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in retail.

We have a relentless drive to exceed our customers’ expectations.

We have long recognized the importance of having strong capabilities in both Physical and Digital retailing and we continue to innovate on how we can help our customers Feel Good and Look Their Best.Our goal is to be the best fashion retailer in a digitally connected world.

Given these ambitions coupled with the ever-changing and increasingly complex retail landscape, Nordstrom has established a centralized team, Enterprise Operations, that partners closely with leaders across the enterprise to deliver step-changes in the Company’s results.



We are hiring a Senior Program Manager for Enterprise Operations.

This role will be a part of the Enterprise Insights & Analytics Team that aims to provide trusted insights for business leaders across the Enterprise to make timely decisions and execute effectively.

You will be responsible for business and design requirements in support of building and maintaining the team’s insights and analytics products, as well as performing business analysis to provide insights to our stakeholders.

Additionally, you will lead various cross-functional projects and workstreams aligned with JWN’s top priorities, collaborating with business leaders, product management, data science, and technology teams to identify, prioritize, and champion a culture of data-driven decision-making.

This is an individual contributor role and reports to the Senior Manager of Enterprise Insights & Analytics- Program Management.


A Day in the Life…

+ Gather, synthesize, and translate complex business needs into clear design requirements that guide data and BI analysts in developing scalable insights products.

Identify gaps and opportunities for enhancement.

+ Serve as a subject matter expert on analytics tools and dashboards, supporting stakeholder adoption and continuous improvement.

+ Conduct business analysis using storytelling and visualization to communicate insights that drive strategic decisions.

+ Contribute to the development and maintenance of program roadmaps and playbooks.

+ Lead large, cross-functional projects from concept to execution, applying strong project management practices to drive alignment, accountability, and timely delivery of strategic initiatives.

+ Support project tracking and intake processes, including backlog refinement and JIRA board updates, to ensure transparency and alignment.

+ Promote data literacy and a culture of analytics through training, education, and stakeholder engagement.

+ Provide comprehensive program support including planning, risk management, and stakeholder communication.

+ Flex across initiatives to support the delivery of enterprise-wide capabilities and strategic outcomes.


You own this if you have…

+ Bachelor’s degree required; MBA or relevant Master’s degree a plus

+ 4+ years of experience in program management, product management, strategy, finance, or merchandising operations.

+ Experience using financial metrics and KPIs to support business decisions and performance tracking.

+ Foundational SQL skills and a working understanding of data architecture and analytics tools.

+ Strong business analysis capabilities, including data gathering, gap identification, and insight generation.

+ Advanced Excel proficiency and strong PowerPoint skills for storytelling and presentation.

+ Excellent communication and facilitation skills, with the ability to synthesize input across functions and drive consensus.

+ A strategic and innovative mindset, with the ability to challenge the status quo and envision future-state solutions.

+ Adaptability in navigating between big-picture strategy and detailed execution, with a curious and collaborative approach to problem-solving.


We’ve got you covered…


Our employees are our most important asset and that’s reflected in our benefits.

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources


A few more important points...


The job posting highlights the most critical responsibilities and requirements of the job.

It’s not all-inclusive.

There may be additional duties, responsibilities and qualifications for this job.


Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.


Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .




Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state.

Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.




© 2022 Nordstrom, Inc


Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.




Pay Range Details


The pay range(s) below has been provided in compliance with state specific laws.

Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$103,500.00 - $175,000.00 Annual


This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf



About Us


We’re a fast-moving fashion company that started as a shoe store in 1901.

This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers.

We empower our people to be innovative, creative and focused on providing the best service to our customers.

Through it all, we remain committed to leaving the world better than we found it.


Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team.

We reward great work, promote from within and celebrate diversity.




CUSTOMER OBSESSEDWe strive to know our customers better than anyone else.

We listen, anticipate, build trust and move with speed to deliver on their needs.


OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.




CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions.

We unlock potential to be bold, think big and inspire innovation.




HERE TO WINWe’re committed to delivering results, both today and tomorrow.

We win as a team by supporting and challenging one another to be better every day.


WE EXTEND OURSELVESWe treat each other with respect and kindness.

We do the small things that make a big difference.

We create a welcoming environment, helping people feel connected, valued and part of one community.


Come on! Join us!

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