Senior Program Manager Key Accounts, Customer Success / Contract / Remote

Senior Program Manager Key Accounts, Customer Success / Contract / Remote

Paris, Kentucky

**100% Remote**

Contract

$65/hr - $75/hr

Our client, a (B2B/eCommerce) provider of essential products and services supporting scientific discovery, research, and production seeks a Senior Program Manager Key Accounts, Customer Success contractor.

This is a fully remote role.

Must be currently living in PA, MA, NY or NJ.

The Sr. Program Manager Key Accounts is a strategic, customer-facing role responsible for leading the implementation of complex, multi-workstream projects for the client’s Advanced Lab Services (ALS) global key accounts.

This role ensures that global standards are defined, adopted, and consistently met across all engagements.

With a strong focus on customer success, retention, and operational excellence, the Sr. Program Manager partners cross-functionally to deliver tailored solutions that drive measurable outcomes and long-term value.

The role also acts as a liaison between customers and internal technology and operations teams to ensure successful delivery and commercialization of the client’s service and digital solutions.

As a result, travel is required including to Customer locations and various client facilities.

**Contract Duration:** 6-Months contract to hire

**Required Skills & Experience**

+ Bachelors degree required; advanced degree in Business, IT, or related field preferred.
+ Experience in Bio/Pharma industry required.
+ 810 years of experience in project management, customer success, or business process consulting.
+ Proven track record of managing complex, multi-stakeholder projects in a customer-facing role.
+ Strong analytical, communication, and presentation skills.
+ Proficiency in Microsoft Office and project management tools.
+ Understanding of change management and laboratory/technology implementation challenges.
+ Willingness to travel domestically up to 50%; international travel may be required

**Desired Skills & Experience**

+ Familiarity with global operations and standardization across regions.
+ Background in consulting, implementation, or enterprise account management.
+ Ability to manage multiple priorities with minimal supervision.
+ Creative problem-solving and results-driven leadership.

**What You Will Be Doing**
Daily Responsibilities

+ Lead end-to-end implementation of key account projects, ensuring alignment with global standards and customer expectations.
+ Develop and manage detailed project plans, timelines, and deliverables across multiple workstreams.
+ Coordinate cross-functional teams including Site Services, Digital Solutions, and Business Process Consultants.
+ Manage customer expectations and ensure timely execution and quality outcomes.
+ Serve as the primary point of contact for strategic customers during implementation phases.
+ Build strong relationships with customer stakeholders to understand goals, pain points, and success metrics.
+ Ensure customer satisfaction through consistent communication, transparency, and delivery of promised value.
+ Support the commercialization and implementation of client Services tailored to customer needs.
+ Demonstrate and propose digital tools and platforms to drive customer value and process improvements.
+ Apply lean and process improvement methodologies to enhance customer operations.
+ Define and implement global standards for project execution, documentation, and reporting.
+ Promote best practices in lean methodology, process improvement, and digital solutions.
+ Mentor internal teams on standardized tools and approaches to ensure consistency across regions and accounts.

**You will receive the following benefits:**

+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer.

All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available.

Employment is subject to the successful completion of a pre-employment screening.

Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.

**Posted by:** Valerie Harrison

**Specialization:**

+ Administrative / Clerical