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Senior Program Manager Job Opening In San Francisco – Now Hiring Faire


Job description

About this role

The Marketplace Operations (MOps) team at Faire is responsible for building scalable operational processes that help our brands and retailers succeed and drive long-term, sustainable marketplace growth.

We are looking for an experienced Senior Program Manager to lead complex, cross-functional initiatives that sit at the core of marketplace operations.

This is a highly execution-focused role that requires strong program leadership, sharp analytical and operational instincts, and excellent stakeholder management.


What you’ll do 

  • Build and scale new programs from the ground up while also optimizing existing operational processes.

    You'll leverage the latest AI and workflow automation solutions to drive efficiency, accuracy, and long-term scalability where possible.

  • Define success metrics and monitoring systems in partnership with Strategy & Analytics, ensuring program performance, accountability, and continuous improvement.

  • Develop clear, repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths that provide consistency and quality across programs.

  • Manage BPO and vendor partnerships to ensure high-quality delivery at scale, including onboarding, training, performance oversight, and ongoing improvements.

  • Partner cross-functionally with key teams -- including Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science -- to align on goals, program design, and execution across discovery, pilot, and scale phases.

  • Qualifications

  • 7+ years of experience in program management or related fields (e.g., consulting, operations, project management or product operations), ideally within a technology, marketplace, or platform business.

  • Strong background leading complex, cross-functional programs with high visibility and strategic impact.

  • Experience scaling operations through a combination of workflow automation and orchestration tooling (e.g., Zapier, Workato, Airflow, Google App Script, etc.), AI solutions, and effective use of BPO/vendor partnerships.

  • Excellent communication and stakeholder management skills; able to influence across technical and non-technical teams.

  • Strong analytical skills, with comfort pulling, interpreting, and acting on large datasets using SQL, Excel/Google Sheets, and BI tools (Looker, Tableau, Mode).

  • Ability to bring structure to ambiguity and drive execution in fast-paced environments.
  • Salary Range


    San Francisco, CA: The pay range for this role is $157,500-216,500 per year.


    This role will also be eligible for equity and benefits.

    Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location.

    The base pay range provided is subject to change and may be modified in the future.


    Hybrid Faire employees currently go into the office 2 days per week on Tuesdays and Thursdays.

    Effective starting in January 2026, employees will be expected to go into the office on a third flex day of their choosing (Monday, Wednesday, or Friday).

    Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year.

    Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.



    Applications for this position will be accepted for a minimum of 30 days from the posting date.


    Why you’ll love working at Faire

  • We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs.

    We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams.

    Every member of our team is taking part in the founding process.

  • We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.

  • We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it.

    Running a small business is hard work, but using Faire makes it easy.

  • We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand.

    We lead with curiosity and data in our decision making, and reason from a first principles mentality.
  • .


    Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.


    Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

    Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process.

    We will work with all applicants to accommodate their individual accessibility needs.

    To request reasonable accommodation, please fill out our (https://bit.ly/faire-form)

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Faire adheres to the cultural norms as outlined by Expertini.

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